Despite considerable advances in this field, many challenges still remain. This agenda is established by considering the issue of innovation in services in relation to a number of major contemporary challenges, including environmental issues, social inclusion, economic development, service ecosystems, smart service systems, religion, ageing, public organizations, gender, ethical and societal issues, etc.
Innovation in services and services in innovation
Researchers
Publications :
- Monnoyer M.C. () « La souffrance au travail dans les processus de servuction» Presses universitaires de l’ICT. Nb pages: 235. Read online.
- Rubalcaba L. (2018) «Bridging service experiences and service innovation: a new model for understanding the future of services.» .
- Gremyr I., Witell, L., Löfberg, N., Edvardsson, B., and Fundin, A (2014) «Understanding New Service Development and Service Innovation through Innovation Modes» Journal of Business and Industrial Marketing.
- Gremyr I., Valtakoski, A., and Witell, L. (2019) «Two routes of service modularization: advancing standardization and customization» Journal of Services Marketing. Nb pages: 01/01.
- Rubalcaba L. (2018) «Experience and innovation in services: from human encounters to social building» In Ada Scupola and Lars Fuglsang (eds), Integrated Crossroads of Service, Innovation and Experience Research-Emerging and Established Trends. Routledge.
- Rubalcaba L. (2018) «Bridging service experiences and service innovation: a new model for understanding the future of services» European Review of Service Economics and Management.
- Djellal F., Gallouj F. (2018) «A Research Agenda for Service Innovation» Edward Elgar Publishers.
- Desmarchelier B., Djellal F., Gallouj F. () «Towards a servitization of innovation networks: a mapping» Public Management Review. Read online.
- Desmarchelier B., Djellal F., Gallouj F. (2020) «Mapping social innovation networks: Knowledge intensive social services as systems builders» Technological forecasting and social change.