Despite considerable advances in this field, many challenges still remain. This agenda is established by considering the issue of innovation in services in relation to a number of major contemporary challenges, including environmental issues, social inclusion, economic development, service ecosystems, smart service systems, religion, ageing, public organizations, gender, ethical and societal issues, etc.
Innovation in services and services in innovation
Researchers
- Veronika Belousova, Leading Research Fellow, Associate Professor - HSE University
- Faïz Gallouj, professor - CLERSE
- Tiziana Russo Spena, Associate professor - Università degli Studi di Napoli Federico II
- Jon Sundbo, Professor - Roskilde
Publications :
- Hyytinen K. m., Roschier, S., Pursiainen, R., Degerman, R., Moisio, M., Sepponen, S., Hämäläinen, H. & Valkokari, K., () «Collaboration for Success (2022): International benchmark of innovation partnership models.» . https://cris.vtt.fi/ws/portalfiles/portal/59971382/Collaboration_for_Success.pdf.
- Merlin-Brogniart C., LAPERCHE B ,2020 () «Les systèmes produit-service (SPS) : leviers de la transition des économies industrielles,2020» Technologie et innovation.
- Bagdoniene L. (2021) «Resource scarcity and co-creation of service innovation from co-location perspective: the case of Lithuanian resort Birstonas» Lex Localis. ISBN: 1581-5374.
- Monnoyer M.C. (2021) « La souffrance au travail dans les processus de servuction» in « Les non dits de la maladie et de la souffrance » MC Monnoyer et Vera Walburg. Presses universitaires de l’ICT. Nb pages: 235. https://www.puict.fr/product-page/les-non-dits-de-la-maladie-et-de-la-souffrance.
- Rubalcaba L. (2018) «Bridging service experiences and service innovation: a new model for understanding the future of services.» .
- Gremyr I., Witell, L., Löfberg, N., Edvardsson, B., and Fundin, A (2014) «Understanding New Service Development and Service Innovation through Innovation Modes» Journal of Business and Industrial Marketing.
- Gremyr I., Valtakoski, A., and Witell, L. (2019) «Two routes of service modularization: advancing standardization and customization» Journal of Services Marketing. Nb pages: 01/01.
- Rubalcaba L. (2018) «Experience and innovation in services: from human encounters to social building» In Ada Scupola and Lars Fuglsang (eds), Integrated Crossroads of Service, Innovation and Experience Research-Emerging and Established Trends. Routledge.
- Rubalcaba L. (2018) «Bridging service experiences and service innovation: a new model for understanding the future of services» European Review of Service Economics and Management.
- Djellal F., Gallouj F. (2018) «A Research Agenda for Service Innovation» Edward Elgar Publishers.
- Desmarchelier B., Djellal F., Gallouj F. () «Towards a servitization of innovation networks: a mapping» Public Management Review.
- Desmarchelier B., Djellal F., Gallouj F. (2020) «Mapping social innovation networks: Knowledge intensive social services as systems builders» Technological forecasting and social change.