2022 annual RESER Conference

The urban services challenge: towards a more inclusive society, A European path for service research

Abstract submission deadline: 31/05/2022

Place : Paris

- About Us

The European Association for REsearch on SERvices (RESER) is committed to fostering, undertaking and disseminating high quality, multi-disciplinary scholarly research on a wide variety of service topics that will also inform public policy and practice.

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There is indeed a RESER Group on Linkedin : https://www.linkedin.com/groups/4156148/
See all info on RESER Founders' PhD Award page
reser 2023

- Latest Reser news

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2022 RESER Founders’ PhD Award

RESER Founders’ PhD Award: Two PhD students were honored this year, during the 2022 Reser conference Bianca Weber-Lewerenz, from RWTH Aachen University, Aachen, Germany, for her paper: “The drivers and dynamism of Smart Cities -Best Practices implementing innovative technologies for sustainable building life-cycles”. Luciana Oliveira Militão, University of Lille, France and Brasilia University, Brazil, for […]


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Waiting for extended abstracts

Full paper submission is not compulsory for the conference .In order to facilitate exchanges during the RESER 2022 conference, it is suggested that researchers complete the abstract that has been selected for a paper with an extended abstract, executive summary of about 10,000 characters (including spaces and excerpt references). These will be given to participants […]


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Call for Chapters “HANDBOOK “

Call for Chapters “HANDBOOK ON ARTIFICIAL INTELLIGENCE AND SERVICES” to be published by Edward Elgar latest in 2023, Abstracts should be about 500 words Final Chapters should be about 5,000-8000 words  Contact Jon Sundbo Roskilde University sundbo@ruc.dk


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Early bird registration is available until september 15th !

 As for many of us, the return to university is underway, we have decided to postpone the early bird registration fees until September 15th. Don’t wait too long! 


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11th Conference of the Latin American and Caribbean Network of Researchers and Policy Makers on Services (REDLAS)

On November 16-17, 2022 in Lima, Peru.   ECLAC and other partners will organize the 11th Conference of the Latin American and Caribbean Network of Researchers and Policy Makers on Services (REDLAS) The theme of the conference is “Creative and Modern Services for Trade and Sustainable Development”. This conference will be organized in conjunction with […]


- Latest Reser publications

Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach

Abstract : The purpose of this paper is to study the challenge of the evaluation in the context of the services in the sector of environment and energy. Because of the specific nature of service innovation the traditional evaluation methods and measures are not able to capture neither the diversity of the innovations nor the […]

KIBS Regional Specialisation patters: a comparison between three European regions

RESER 2017 Conference Proceedings

Germany – a growing power on the global services markets

Proceedings on CD of the 22nd RESER International Conference, 20 – 22 September 2012 Bucharest


New Textbook on “Service Management: Theory and Practice”

In December 2020, a new textbook on Service Management: Theory and Practice was published by Palgrave Macmillan. This is authored by four academics based in Europe and all have presented many times at RESER conferences. By: John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels.