2025 annual RESER Conference

29th to 31st October 2025

Place : ROME

- About Us

The European Association for REsearch on SERvices (RESER) is committed to fostering, undertaking and disseminating high quality, multi-disciplinary scholarly research on a wide variety of service topics that will also inform public policy and practice.

  • University researcher
  • PHd Students
  • Universities
  • Economists Laureates
  • NGO
  • Private Companies
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Join the team and become a Reser member !
 Check out all options here.

- Our Strategy

- Frequently asked questions

You can join any team on our directory
There is indeed a RESER Group on Linkedin : https://www.linkedin.com/groups/4156148/
Always.
See all info on RESER Founders' PhD Award page
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- Latest Reser news

2025 Reser conference, in Rome (Italy ) short paper submission deadline postpone : 31th July 2025

You have some more days to answer  the 2025 Reser conference, call for papers Rethinking Services for Society 5.0: Opportunities and Challenges 29th to 31st October 2025 The short paper submission deadline is postponed on July 31st 2025  Be careful to answer and send your short paper on https://reser2025.confnow.eu  

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RESER conference in Roma, Some details about the doctoral colloquium

On Wednesday, 29th of October, the doctoral colloquium of the 35th annual conference will welcome Phd students or young doctors for a quite interesting day.  You can find the latest details about the organisation  on  https://www.canva.com/design/DAGmrTJSGlk/oJAUOFd7TSPbS9ctZtt0SQ/view?utm_content=DAGmrTJSGlk&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=hee74ead535      

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RESER 2024 Book of abstracts has been published !

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Green Economy and Service Innovation – Shaping the Future of Business and Society, 1-3 December 2025

ICServ 2025   The Society for Serviceology, in collaboration with the European Institute of Japanese Studies at Stockholm School of Economics, Sweden, is thrilled to announce ICServ 2025: Green Economy and Service Innovation: Shaping the Future of Business and Society. This distinguished international conference will take place in Stockholm, Sweden, serving as a dynamic platform […]

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2025 Reser conference, in Rome (Italy ) short paper submission deadline: 27th June 2025

Here is the time to cast a glance on the 2025 Reser conference, call for papers Rethinking Services for Society 5.0: Opportunities and Challenges 29th to 31st October 2025 short paper submission deadline: 27th June 2025 https://reser.net/2025-roma-35rd-reser-international-conference/    Be careful To answer and send your short paper on https://reser2025.confnow.eu

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- Latest Reser publications

(2025) The Many Meanings of Quality: Towards a Definition in Support of Sustainable Operations,

(2025). Aligning quality management and sustainability: a cross-industry analysis of case studies for achieving UNSDGs.

2025 Identification and Categorization of the Distinct Purposes Underpinning the Use of Digital Health Care Self-Monitoring: Qualitative Study of Stakeholders in the Health Care Ecosystem. .

2025, Mapping the photovoltaic energy community of Brazil. Inputs to encourage value co-creation and prevent value co-destruction

CO-CREATING SUSTAINABLE SOLUTIONS FOR FUTURE- PROOF SOCIETIES

RESER 2024, held in Espoo, Finland and hosted by VTT Technical Research Centre of Finland, brought together an international and interdisciplinary community of service researchers, practitioners, and policymakers.The central aim of this year’s conference was to explore how service research can contribute to building sustainable, inclusive, and resilient societies—focusing particularly on the role of digital
transformation, co-creation, and systems thinking in addressing complex societal
challenges.
Under the conference theme “Co-creating Sustainable Solutions for Future-proof
Societies,” participants examined how multi-faceted innovations, both technological
and service-based, can be integrated with new governance models and participatory
practices to shape transformative change. Sessions highlighted the need for systemic
approaches to sustainability transitions, involving collaboration across sectors, dis-
ciplines, and stakeholder groups.
A key area of discussion was the integration of digital technologies such as AI,
digital twins, and data platforms into public services and urban infrastructures.
These tools were not only evaluated for their technological capabilities but also crit-
ically examined through the lenses of ethics, inclusivity, and long-term social value.
The conference also delved into sustainability in practice, showcasing innovations in
energy, food systems, health care, and education that exemplify how services can
support circular economies and more equitable futures.