2021 annual RESER Conference

The disruptive Role of Data, AI and Ecosystems in Services Next Gen

Abstract submission deadline: 07.06.2021

Place : Heilbronn

- About Us

The European Association for REsearch on SERvices (RESER) is committed to fostering, undertaking and disseminating high quality, multi-disciplinary scholarly research on a wide variety of service topics that will also inform public policy and practice.

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- Latest Reser news

capture d’écran 2021 11 01 à 17.40.53

French Concertation Committee on business statistics

After a long 2 years break, the finance French ministry has decided to reactivate the on service Concertation Committee on business statistics (Comité de concertation sur les statistiques de l’économie des services). This committee allows to service business firms, researchers and economic and finance administration to share data about results, forecasts, and analyses in the […]


neckar theaterschiff marrahaus 2016 rs 8705

RESER Conference 2021 in Heilbronn, Germany

Title: “The disruptive Role of Data, AI and Ecosystems in Services Next Gen” Date: 14th – 15th October 2021 Location: Bildungscampus Heilbronn, Germany

Founders’ PhD Award winners of the RESER Conference in Alcalá

The RESER Founders’ Award First Prize of 400 EUR for the best paper by a young researcher has been awarded twice to: Renato Calhau Codá (University of Brasilia) for his paper: »Interactive value formation: exploring the literature on dark side of the service experience from the perspective of value co-destruction (VCD)« Saeed Mousa (PhD student […]

RESER Council Activity Report 2020

Composition of the Council

New Book on »Quality Management«

By: Ida Gremyr, Bjarne Bergquist, Mattias Elg In 2020, a new book on Quality Management was published: Gremyr, I., Bergquist, B., and Elg, M. (2020) Quality Management: An Introduction, Studentlitteratur, Lund

- Latest Reser publications

Promoting Co-evolutionary Adaptations for Sustainable Tourism: The “Alpine Convention”

Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach

Abstract : The purpose of this paper is to study the challenge of the evaluation in the context of the services in the sector of environment and energy. Because of the specific nature of service innovation the traditional evaluation methods and measures are not able to capture neither the diversity of the innovations nor the […]

Bridging service experiences and service innovation: a new model for understanding the future of services.

KIBS Regional Specialisation patters: a comparison between three European regions

RESER 2017 Conference Proceedings

Germany – a growing power on the global services markets

Proceedings on CD of the 22nd RESER International Conference, 20 – 22 September 2012 Bucharest