Research fields
Projects :
Digital distribution of local food (DIGIFOOD)
Artificial Intelligence in knowledge services
Expertises
Publications :
- Fuglsang L., Scupola A., Sundbo J., Herten A () «Artificial intelligence in services: State of the art and future directions. In A. Scupola, J. Sundbo, L. Fuglsang, & A. Henten (Eds.), Handbook of Artificial Intelligence in Services.» This Handbook is intended to explore diverse perspectives on the use and application of artificial intelligence (AI) in the service sector and provide transdisciplinary theoretical and empirical work in this area. The present collection of chapters is, however, the result of personal author invitation combined with a call for chapters through several mailing lists dealing with business administration, IS, AI and marketing subjects. . Edward Elgar Publishing. Nb pages: 374. ISBN: 9781035301966 .
Bryson, J., Sundbo, J., Fuglsang, L. and Daniels, P. (2021), Service Management, Palgrave, Cham
Sundbo, J. (2021), Advanced Introduction to the Experience Economy, Edward Elgar, Cheltenham
Sundbo, J., Rubalcaba, L. and Gallouj, F. (2022), Servitization in the creative and cultural industries, International
Journal of Quality and Service Sciences, Vol. 14 No. 1, pp. 65-85
Sundbo J, Fuglsang L (2022) Managing employee empowerment and engagement to foster service innovation.
In: Edvardsson B, Tronvoll B (eds) The Palgrave Handbook of Service Management. Palgrave Macmillan, Cham
Björk, P., Räikkönen, J., Prebensen, N. and Sundbo, J. (2021), 20 years of Nordic tourism experience research:
a review and future research agenda, Scandinavian Journal of Hospitality and Tourism, vol. 21 no. 1, pp. 26-36.
Engen, M., Fuglsang, F., Tuominen, T., Sundbo, J., Møller, J.K., Scupola, A. and Sørensen, F. (2021),
Conceptualizing employee involvement in service innovation: an integrative review, Journal of Service Management,
vol. 32 no. 5, pp. 702-751
Bæhrenholdt, J.O., Fuglsang, L. and Sundbo, J. (2021), A coalition for ’small tourism’ in a marginal place:
Configuring a geo-social position, Journal of Rural Studies, vol. 87. pp. 169-180.
Jørgensen, M. T., Hansen, A. V., Sørensen, F., Fuglsang, L., Sundbo, J., Jensen, J. F. (2021), Collective tourism
social entrepreneurship: A means for community mobilization and social transformation, Annals of Tourism
Research, vol. 88, DOI org/10.1016/j.annals.2021.103171