Sundbo Jon

Publications :

• Fuglsang L., Scupola A., Sundbo J., Herten A () «Artificial intelligence in services: State of the art and future directions. In A. Scupola, J. Sundbo, L. Fuglsang, & A. Henten (Eds.), Handbook of Artificial Intelligence in Services.» This Handbook is intended to explore diverse perspectives on the use and application of artificial intelligence (AI) in the service sector and provide transdisciplinary theoretical and empirical work in this area. The present collection of chapters is, however, the result of personal author invitation combined with a call for chapters through several mailing lists dealing with business administration, IS, AI and marketing subjects. . Edward Elgar Publishing. Nb pages: 374. ISBN: 9781035301966 .
• Bertrand D., Bourret C., Boutary M., Djellal F., Gallouj C., Gallouj F., Leo P.Y., Paché G., Peralta A., ., Stare M., Sundbo J., broussolle damien,ghantous nabil, marchesnay michel, Lapert-Munos Annie, camacho jose, Rodriguez mercedes, Escoubes Florian, Vargo Stephen (2020) «Management des services: Convergences, contrastes et controverses. In Gallouj, C., Paché, G. (eds.). Travail et gouvernance. Marseille,» Les 23 chapitres s'articulent autour de 4 perspectives connexes: organisationnelle, sectorielle, internationale et historique et couvrent une grand variété de contextes dans le domaine du management des services . Presses universitaires de Provence. Nb pages: 345. ISBN: 979-10-320-0268-1..

Bryson, J., Sundbo, J., Fuglsang, L. and Daniels, P. (2021), Service Management, Palgrave, Cham

Sundbo, J. (2021), Advanced Introduction to the Experience Economy, Edward Elgar, Cheltenham

Sundbo, J., Rubalcaba, L. and Gallouj, F. (2022), Servitization in the creative and cultural industries, International

  Journal of Quality and Service Sciences, Vol. 14 No. 1, pp. 65-85

Sundbo J, Fuglsang L (2022) Managing employee empowerment and engagement to foster service innovation.

  In: Edvardsson B, Tronvoll B (eds) The Palgrave Handbook of Service Management. Palgrave Macmillan, Cham

Björk, P., Räikkönen, J., Prebensen, N. and Sundbo, J. (2021), 20 years of Nordic tourism experience research:

  a review and future research agenda, Scandinavian Journal of Hospitality and Tourism, vol. 21 no. 1, pp. 26-36.

Engen, M., Fuglsang, F., Tuominen, T., Sundbo, J., Møller, J.K., Scupola, A. and Sørensen, F. (2021),  

 Conceptualizing employee involvement in service innovation: an integrative review, Journal of Service Management, 

 vol. 32 no. 5, pp. 702-751

Bæhrenholdt, J.O., Fuglsang, L. and Sundbo, J. (2021), A coalition for ’small tourism’ in a marginal place:

 Configuring a geo-social position, Journal of Rural Studies, vol. 87. pp. 169-180.

Jørgensen, M. T., Hansen, A. V., Sørensen, F., Fuglsang, L., Sundbo, J., Jensen, J. F. (2021), Collective tourism  

  social entrepreneurship: A means for community mobilization and social transformation, Annals of Tourism 

  Research, vol. 88, DOI org/10.1016/j.annals.2021.103171