Roskilde University, Department of Social Sciences

ISE - Innovation in Service and Experience

About the Roskilde team, ISE

Innovation in Service and Experience, in short ISE, is a research group in the Department of Social Sciences and Business at Roskilde University since 2012.

Research area

The research area is how the innovation approach, including entrepreneurship, can be used to understand development problems in enterprises, the society and the economy. The group has a particular focus on service industries and the experience economy (including tourism, creative industries, food industries) and public-private collaboration, as well as service innovation related to public services. Innovation is a concept that can be used theoretically and empirically to understand change and development processes. The research will also focuses on the IT development as a carrier of innovation. Currently new developments in business and society emphasize service, experience, increased innovation and use of IT and new forms of organising and carrying out economic activities. Actual economic and industrial policy emphasizes innovation and entrepreneurship.



Publications and references

  • Fuglsang L. () «Innovation, bricolage and legitimacy» in J. D. Rendtorff (red.), Handbook of Business Legitimacy: Responsibility, Ethics and Society (s. 1-13). Springer. Read online.
  • Fuglsang L., Krontoft, A. B., and Kronborg, H (2018) «Innovation activity among nurses: The translation and preliminary validation of the Bricolage Measure - a mixed method study» Nordic Journal of Nursing Research.
  • Fuglsang L., Sørensen F. (2011) «The balance between bricolage and innovation: management dilemmas in sustainable public innovation» The Service Industries Journal.
  • Fuglsang L. (2014) «Bricolage and invisible innovation in public service innovation» Journal of Innovation Economics.
  • Jørgensen M. T. (2017) «Reframing tourism distribution – Activity theory and actor-network theory - 62, 312-321» Tourism management.
  • Jørgensen, M. T. (2017). Reframing tourism distribution – Activity theory and actor-network theory. Tourism management, 62, 312-321.
  • Sørensen, F., & Lapenta, F. (Eds.). (2017). Service Innovation Research Methods. Cheltenham: Edward Elgar.
  • Scupola, A., & Zanfei, A. (2016). Governance and innovation in public sector services: The case of the digital library. Government Information Quarterly, 33(2), 237-249.
  • Fuglsang, L., & Jagd, S. (2015). Making sense of institutional trust in organizations: Bridging institutional context and trust. Organization, 22(1), 23-39.
  • Sundbo, J., Sundbo, D., & Henten, A. (2015). Service encounters as bases for innovation. Service Industries Journal, 35(5), 255-274.
  • Sørensen, F., & Jensen, J. F. (2015). Value creation and knowledge development in tourism experience encounters. Tourism Management, 46, 336-346.
  • Fuglsang, L., & Eide, D. (2013). The experience turn as ‘bandwagon’: Understanding network formation and innovation as practice. European Urban and Regional Studies, 20(4), 418-435.
  • Sundbo, J., & Sørensen, F. (Eds.). (2013). Handbook on the experience economy. Cheltenham: Edward Elgar.
  • Sørensen, F., Sundbo, J., & Mattsson, J. (2013). Organisational conditions for service encounter-based innovation. Research Policy, 42(8), 1446-1456.
  • Fuglsang, L., & Sørensen, F. (2011). The balance between bricolage and innovation: Management dilemmas in sustainable public innovation. Service Industries Journal, 31(4), 581–595.
  • Fuglsang, L., Sundbo, J., & Sørensen, F. (2011). Dynamics of experience service innovation: innovation as a guided activity – results from a Danish survey. Service Industries Journal, 31(5), 661-677.
  • Sundbo, J., & Toivonen, M. (Eds.). (2011). User-Based Innovation In Services. Cheltenham: Edward Elgar.
  • Fuglsang, L. (2010). Bricolage and invisible innovation in public service innovation. Journal of Innovation Economics, 2010 (n° 5)(1), 67-87.
  • Sørensen, F., Mattsson, J., & Sundbo, J. (2010). Experimental methods in innovation research. Research Policy, 39(3), 313-322.
  • Fuglsang, L. (Ed.). (2008). Innovation and the creative process: towards innovation with care. Cheltenham and Northampton, MA: Edward Elgar.
  • Sundbo, J., & Gallouj, F. (2000). Innovation as loosely coupled system i services. In J. S. Metcalfe & I. Miles (Eds.), Innovation systems in the service economy, Measurement and case study analysis (pp. 43-68). London: Kluwer.
  • Sundbo, J. (1997). Management of innovation in services. Service Industries Journal, 17(3), 432-455.