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Roskilde

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Roskilde University, Department of Social Sciences

ISE - Innovation in Service and Experience

  • Landline:+45 467 42000
  • Email: ruc@ruc.dk
  • https://ruc.dk/en
  • https://www.linkedin.com/school/roskilde-university/
  • Universitetsvej 1
    Postbox 260
    4000 Roskile,
    Denmark

Get In Touch
  • News
  • Team members
  • Expertises and projects
  • Publications and references

About the Roskilde team, ISE

Innovation in Service and Experience, in short ISE, is a research group in the Department of Social Sciences and Business at Roskilde University since 2012.

Research area

The research area is how the innovation approach, including entrepreneurship, can be used to understand development problems in enterprises, the society and the economy. The group has a particular focus on service industries and the experience economy (including tourism, creative industries, food industries) and public-private collaboration, as well as service innovation related to public services. Innovation is a concept that can be used theoretically and empirically to understand change and development processes. The research will also focuses on the IT development as a carrier of innovation. Currently new developments in business and society emphasize service, experience, increased innovation and use of IT and new forms of organising and carrying out economic activities. Actual economic and industrial policy emphasizes innovation and entrepreneurship.

News

  • 2017 Bilbao (Spain)April 29, 2022
  • Call for papers 2017April 29, 2022

Members

  • Jørgen Ravn Elkjær,
  • Claire Forder, , - Email: forder@ruc.dk
  • Lars FuglsangLars Fuglsang, , - Email: fuglsang@ruc.dk
  • Niels Nolsø Grünbaum, ,
  • Birte Hansen, ,
  • Fabian Holt, ,
  • Jens Friis Jensen, - Email: Jensfj@ruc.dk
  • Matias Thuen JørgensenMatias Thuen Jørgensen, ,
  • Jørn Kjølseth Møller, ,
  • Ada Scupola, , - Email: ada@ruc.dk
  • Jon SundboJon Sundbo, , - Email: sundbo@ruc.dk
  • Flemming SørensenFlemming Sørensen, , - Email: flemmiso@ruc.dk
  • Anna Vorre HansenAnna Vorre Hansen, - Email: vorre@ruc.dk

Expertises

  • Service innovations
  • To be defined

Projects

  • Monitoring of Knowledge-Intensive Business Services in Russia (2020 - 2020)

Publications and references

  • Fuglsang L., Gallouj F., Scupola A., Hansen A. V. () «Understandings of Social Innovation within the Danish Public Sector: A Literature Review,» Administrative Sciences. Read online.
  • Fuglsang L., Gallouj F., Scupola A., Hansen A. V. () «Social Entrepreneurs as change makers: expanding public service networks for social innovation.» Public Management Review. Read online.
  • Mergel I., Scupola A. () «Co-Production in Digital Transformation of Public Administration and Public Value Creation: The case of Denmark. » Government Information Quarterly.
  • Fuglsang L. () «Innovation, bricolage and legitimacy» in J. D. Rendtorff (red.), Handbook of Business Legitimacy: Responsibility, Ethics and Society (s. 1-13). Springer. Read online.
  • Fuglsang L., Krontoft, A. B., and Kronborg, H (2018) «Innovation activity among nurses: The translation and preliminary validation of the Bricolage Measure - a mixed method study» Nordic Journal of Nursing Research.
  • Fuglsang L., Sørensen F. (2011) «The balance between bricolage and innovation: management dilemmas in sustainable public innovation» The Service Industries Journal.
  • Fuglsang L. (2014) «Bricolage and invisible innovation in public service innovation» Journal of Innovation Economics.
  • Jørgensen M. T. (2017) «Reframing tourism distribution – Activity theory and actor-network theory - 62, 312-321» Tourism management.
  • Jørgensen, M. T. (2017). Reframing tourism distribution – Activity theory and actor-network theory. Tourism management, 62, 312-321.
  • Sørensen, F., & Lapenta, F. (Eds.). (2017). Service Innovation Research Methods. Cheltenham: Edward Elgar.
  • Scupola, A., & Zanfei, A. (2016). Governance and innovation in public sector services: The case of the digital library. Government Information Quarterly, 33(2), 237-249.
  • Fuglsang, L., & Jagd, S. (2015). Making sense of institutional trust in organizations: Bridging institutional context and trust. Organization, 22(1), 23-39.
  • Sundbo, J., Sundbo, D., & Henten, A. (2015). Service encounters as bases for innovation. Service Industries Journal, 35(5), 255-274.
  • Sørensen, F., & Jensen, J. F. (2015). Value creation and knowledge development in tourism experience encounters. Tourism Management, 46, 336-346.
  • Fuglsang, L., & Eide, D. (2013). The experience turn as ‘bandwagon’: Understanding network formation and innovation as practice. European Urban and Regional Studies, 20(4), 418-435.
  • Sundbo, J., & Sørensen, F. (Eds.). (2013). Handbook on the experience economy. Cheltenham: Edward Elgar.
  • Sørensen, F., Sundbo, J., & Mattsson, J. (2013). Organisational conditions for service encounter-based innovation. Research Policy, 42(8), 1446-1456.
  • Fuglsang, L., & Sørensen, F. (2011). The balance between bricolage and innovation: Management dilemmas in sustainable public innovation. Service Industries Journal, 31(4), 581–595.
  • Fuglsang, L., Sundbo, J., & Sørensen, F. (2011). Dynamics of experience service innovation: innovation as a guided activity – results from a Danish survey. Service Industries Journal, 31(5), 661-677.
  • Sundbo, J., & Toivonen, M. (Eds.). (2011). User-Based Innovation In Services. Cheltenham: Edward Elgar.
  • Fuglsang, L. (2010). Bricolage and invisible innovation in public service innovation. Journal of Innovation Economics, 2010 (n° 5)(1), 67-87.
  • Sørensen, F., Mattsson, J., & Sundbo, J. (2010). Experimental methods in innovation research. Research Policy, 39(3), 313-322.
  • Fuglsang, L. (Ed.). (2008). Innovation and the creative process: towards innovation with care. Cheltenham and Northampton, MA: Edward Elgar.
  • Sundbo, J., & Gallouj, F. (2000). Innovation as loosely coupled system i services. In J. S. Metcalfe & I. Miles (Eds.), Innovation systems in the service economy, Measurement and case study analysis (pp. 43-68). London: Kluwer.
  • Sundbo, J. (1997). Management of innovation in services. Service Industries Journal, 17(3), 432-455.

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Latest news

Notification acceptance RESER 2022 papers

July 29, 2022 1:08 pm | By Marie Christine

Most appliers have received the notification acceptance of their paper(s).... Read more →

Redlas Webinar “Opportunities for Latin America in the nearshoring of goods and services”.

July 21, 2022 2:53 pm | By Marie Christine

Title: “Opportunities for Latin America in the nearshoring of goods... Read more →

RESER 2022 first day location in Paris

July 11, 2022 4:33 pm | By reser-author

Thanks to the support of the group of service professionals... Read more →

A new opportunity to publish after RESER PARIS 2022

June 1, 2022 1:55 pm | By Marie Christine

The scientific publisher ISTE-WILEY has undertaken in 2019 the publication... Read more →

The dead line for conference 22 abstracts is postponed

June 1, 2022 1:14 pm | By Marie Christine

You are not late !  It is possible to propose... Read more →

Latest publications

Understandings of Social Innovation within the Danish Public Sector: A Literature Review,

Posted: April 29, 2022

Social Entrepreneurs as change makers: expanding public service networks for social innovation.

Posted: April 28, 2022

Co-Production in Digital Transformation of Public Administration and Public Value Creation: The case of Denmark. 

Posted: April 28, 2022

Promoting Co-evolutionary Adaptations for Sustainable Tourism: The “Alpine Convention”

Posted: August 20, 2021

Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach

Posted: August 20, 2021

Abstract : The purpose of this paper is to study the challenge of the evaluation in the context of the services in the sector of environment and energy. Because of the specific nature of service innovation the traditional evaluation methods and measures are not able to capture neither the diversity of the innovations nor the […]

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