How innovation in public services can be improved in an age of New Public Governance.
Public service innovation
Projects
- GRIPSS-X: GAIA-X-Ready Industrial Product-Service Systems; Smart tools for service-oriented applications in value creation networks: Future factory plant and inventive energy industry concept in creative graphic design. Oil, gas and petrochemical refinery factory with hologram showing next generation of power and energy business.
- Smart-DLWD: Data-driven services for sustainable public value creation in public services – Added value for citizens, the state, and businesses
Researchers
- Luciana Oliveira Militão , RESER Founders’ PhD Award, 2022 - CLERSE
- Alberto Peralta, Assistant Professor. Director of ADU Innovation Center - UAH
- Metka Stare, Senior researcher - University of Ljublijana
Publications :
- Hyytinen K. m., Leväsluoto J., Toivonen-Noro M. () «(2019)Innovation by Experimenting in Public Services» Springer. Nb pages: 24.
- Fuglsang L., Merlin-Brogniart C., Peralta A., Rubalcaba L., Ronning, R., Magnussen, S., Révész, É. (2023) «Social innovation and public service: a literature review of multi-actor collaborative approaches in five European countries.» Technological Forecasting & Social Change..
- Peralta A., Rubalcaba L., Røhnebæk, M., Strokosch, K., Zhu, Y., Kiss, N., Francois, V (2022) «Public Service Logic and Service Design - Value propositions through framing.» Public Management Review.
- Peralta A., Rubalcaba L. (2022) «Value processes and lifecycles in networks for public service innovation.» Public Management Review.
- Gallouj C., Paché G., Peralta A., . (2020) «Managing co-design in public services: literature review for the Spanish case. Management des services: Convergences, contrastes et controverses. In Gallouj, C., Paché, G. (eds.). Travail et gouvernance. Marseille,» Presses universitaires de Provence. ISBN: 979-10-320-0268-1..
- Bröchner J., Gluch, P., Svensson, I. (2023) «Municipal facilities managers as strategists.» Facilities. Nb pages: 3.
- Lemos de Almeida J., J.P.L. de, Galina, S.V.R., Grande, M.M. and Brum, D.G. () «(2017), "Lean thinking: planning and implementation in the public sector"» International Journal of Lean Six Sigma. Nb pages: 20.
- Militão L. O., Baretta, Hoffmann, Farias () «"Coproduction, public sector innovation and governance: a systematic literature review", (2024),» this paper was presented at Reser 2022 conference. International Journal of Innovation Science.
- Militão L. O., Josivania Silva Farias 2022 () «....about multiple actors in the co-production of public services» . Nb pages: 7.
- Gallouj C., Paché G., Stephen L. Vargo (introduction) (2020) «Management des services, convergences, contrastes et controverses» Alors que l'activité manufacturière a été, de longue date, au cœur des analyses consacrées à la création de valeur, le management des services ouvre désormais des espaces de réflexion d'une grande richesse. En se plaçant à de multiples niveaux d'analyse, qu'il s'agisse d'étudier les services aux consommateurs ou les services aux entreprises, il témoigne de profondes mutations au sein de ce que l'on appelle désormais le processus de servuction. le rôle du personnel en contact, mais aussi les modes de participation du client à la production du service, sont l'objet de toutes les attentions dans une économie mondialisée et de plus en plus digitalisée.. Presses universitaires de Provence. Nb pages: 353. ISBN: 979-10-320-0268-1.
- Fuglsang L., Gallouj F., Scupola A., Hansen A. V. () «Social Entrepreneurs as change makers: expanding public service networks for social innovation.» Public Management Review.
- Mergel I., Scupola A. () «Co-Production in Digital Transformation of Public Administration and Public Value Creation: The case of Denmark. » Government Information Quarterly.