RESERRESER
  • About Us
  • Contact Us
  • contact@reser.net
Search
  • About us
    • Who we are
    • Become a RESER Member!
    • Research Teams
    • The council
      • Composition
      • Council Activity Reports
      • General assembly
  • Conferences and events
    • Forthcoming conference
    • Annual Conferences
  • Awards & grants
    • RESER Founders’ PhD Award
    • Life time awards
    • RESER Founders’ PhD Award
  • Researches & publications
    • Conference papers
    • Publications
  • Latest news
  • About us
    • Who we are
    • Become a RESER Member!
    • Research Teams
    • The council
      • Composition
      • Council Activity Reports
      • General assembly
  • Conferences and events
    • Forthcoming conference
    • Annual Conferences
  • Awards & grants
    • RESER Founders’ PhD Award
    • Life time awards
    • RESER Founders’ PhD Award
  • Researches & publications
    • Conference papers
    • Publications
  • Latest news
  • Log In

Cergam

  • Home
  • Cergam
cergam

Aix-Marseille Université

CERGAM - Centre d'Etudes et de Recherche en Gestion d'Aix-Marseille

  • https://cergam.univ-amu.fr/
  • 15/19 Allée C. Forbin
    13627 Aix-en-Provence,
    France

Get In Touch
  • News
  • Team members
  • Expertises and projects
  • Publications and references

Guide Fields

  • Services in Peer-to-peer economy
  • Internationalization of services companies: causes, modalities and firm behaviors
  • Innovation and information technologies in service and trade: consumer perceived value of international meta-services
  • Business services and urban systems: analysis of the role of services within urban growth, localization of services and urban forms

Recent thesis

  • Ferry Jaolis: Brand impact for franchises development
  • Kenan Wassouf: E-retail and consumer behavior
  • Zhuo Zhang: Mobile and innovation in retail

Members

  • Daisy Bertrand, , - Email: daisy.bertrand@univ-amu.fr
  • Pierre-Yves Leo, , - Email: pyl199@gmail.com
  • Jean PhilippeJean Philippe,

Projects

  • Monitoring of Knowledge-Intensive Business Services in Russia (2020 - 2020)

Publications and references

    Papers

    • Bertrand, D., Chameroy, F., Léo, P-Y., & Philippe, J. (2017), Services collaboratifs : qu’est-ce qui les rend attractifs pour les consommateurs ?, European Review of Service Economics and Management, 2(2), 149-190.
    • Janawade, V., Léo, P.Y. & Philippe, J. (2017). Loyalty program and meta-services: Insights from the case of airline alliances, Journal of E-Services and Mobile Applications, 9(1), 35-56.
    • Moreira Figueiredo M., De Aquino Guimaraes T. & Philippe, J. (2016). Willingness to change as innovation inductor in Service: validating a scale, Brazilian Administrative Review, 13(4), p.2-24
    • Moreira Figueiredo M., De Aquino Guimaraes T. & Philippe J. (2016). Change and innovation: an observable relationship in services?, Revista de Administração e Inovação, 13(2), 135–144.
    • Janawade, V., Bertrand, D., Léo, P.Y. & Philippe, J. (2015), Assessing meta services: customer perceived value and behavior, The Service Industries Journal, 35(5-6), p.275-295.
    • Janawade, V., Bertrand, D., Léo, P.Y. & Philippe, J. (2015). Valeur perçue des méta-services et comportement du consommateur : le cas des alliances aériennes. Economie & Socié-tés, série Economie et gestion des services, 16(3), 327-362.
    • Castro-Lucas, C., Tavares, E., Castro Lucas, E., Léo, P.Y. & Philippe, J. (2014). A Relaçao entre Ino-vaçao e desempenho Internacional de Actividades de Serviçios en Firmas Francesas, Revista de Administraçao e Inovaçao, 11(3), 7-34.
    • Tavares, E., Castro-Lucas, C., Léo, P.Y. & Philippe, J. (2014). Technologias Moveis e Inovaçào em Serviços : um Estudo en Empresas Francesas, Revista ADM.MADE, 18(2), 49-74.
    • Castro-Lucas, C., Diallo M.F., Léo, P.Y. & Philippe, J. (2013). Do innovators perform abroad? Find-ings from two producer’s service sectors , The Service Industries Journal, 33(3-4), 392-408.
    • Castro-Lucas, C., Diallo M.F., Léo, P.Y. & Philippe, J. (2013). International Performance and Inno-vation in services: Preliminary findings from logistical and engineering consultancy services, International Business Research, 6(2), 8-19.
    • Diallo M.F., Cliquet, G., Chandon, J.L. & Philippe, J. (2013). Factors influencing consumer behav-iour towards store brands: Evidence from the French market, International Journal of Retail and Distribution. 41 (6), 422 – 441.

    Chapters in collective books

    • Léo, P.Y. & Philippe, J. (2017). Introduction. In P.Y. Léo & J. Philippe (Eds.), Internationalisation des services : enjeux culturels et technologiques de la relation de service à l’international. Paris : L’Harmattan, pp. 11-22.
    • Léo, P.Y. & Philippe, J. (2017). Relation de service et stratégies d’internationalisation. In P.Y. Léo & J. Philippe (Eds.), Internationalisation des services : enjeux culturels et technolo-giques de la relation de service à l’international. Paris : L’Harmattan, pp.23-52.
    • Castro-Lucas, C., Diallo, M.F. & Léo, P.Y. (2017). Innovation de service et internationalisation. In P.Y. Léo & J. Philippe (Eds.), Internationalisation des services : enjeux culturels et technologiques de la relation de service à l’international. Paris : L’Harmattan, pp. 137-182.
    • Janawade, V. & Léo, P.Y. (2017). Les consommateurs face aux méta-services internationaux. In P.Y. Léo & J. Philippe (Eds.), Internationalisation des services : enjeux culturels et technologiques de la relation de service à l’international. Paris : L’Harmattan, pp. 204-227.
    • Nguyen, V.H., Léo, P.-Y. & Philippe, J. (2017). Management des jointventures internationales : une perspective d’apprentissage organisationnel. In E. Milliot, S. Nivoix & J.P. Lemaire, Les organisations face aux transitions internationales. Paris: Vuibert.
    • Léo, P.Y. & Philippe, J. (2016). Les consommateurs dans l’espace métropolitain. In, G. Pache (Ed.), Mélange en hommage à Daniel L’HUILLIER, Presse universitaire de Provence, Aix en Provence.
    • Léo, P.Y. & Philippe, J. (2014). International Service tradability: understanding the service off-shoring. In N. MULDER (Ed.), The Dynamics of Outsourcing and Service Offshoring: in latin America. Cepale, pp.39-57.

    Books

    • Léo, P.Y. & Philippe, J. (2017). Internationalisation des services : enjeux culturels et technolo-giques de la relation de service à l’international. L’Harmattan, Paris.

    Research projects

    • Bertrand, D., Chameroy, F., Léo, P.Y. & Philippe, J. (2017). Consommation collaborative et désin-termédiation, menace ou source d’opportunité pour la franchise. Fédération Française de la Franchise et Aix-Marseille Université.

    Previous articles

      • Léo P.Y. et Philippe, J. (2013). International Service tradability: understanding the service offshoring, chapter 1, in, Nano MULDER (éd.), The Dynamics of Outsourcing and Service Offshoring: in latin America, CEPAL
      • Léo, P.Y., Philppe, J. & Monnoyer, M.C. (2012). Quelle place pour les villes moyennes dans une économie tertiaire ?, Revue d’Economie Régionale et Urbaine, n° 2012-02, 150-172.
      • Moulins, J.L., Pham K.N. & Philippe, J. (2012). De la qualité de service à la fidélisation des clients : une investigation sur le secteur bancaire vietnamien , Economies et sociétés (0013-0567, p.11), 46(4), série économie et gestion des services n°13, pp. 815-836.
      • Léo, P.Y. & Philippe, J. (2011). Influence of entry modes and relationship modes on bu-siness services internationalisation . The Service Industries Journal, 31( 3-4), 643-656.
      • Léo, P.Y., Philippe, J., & Monnoyer, M.C. (2011). Stratégies de développement tertiaire des villes moyennes françaises , Economies et sociétés , série économie et gestion des services. 12, XLV, 3/2011, pp. 441-476.
      • Léo, P.Y. & Philppe, J.(éds) (2011). Villes moyennes et services aux entreprises, enjeux et stratégies,2011 L’Harmattan, Paris.
      • Philippe, J., Leo, P.Y. & Monnoyer, M.C. (2010). Services and high skills, a new challenge for developing medium size cities, Service Industries Journal. 30(4).
      • Philppe, J.& Léo, P.Y (2010). Innovation and internationalization: a dynamic coupling for business-to-business services, chapter 21 in, F. Gallouj & F. Djelllal (eds) The handbook for innovation and services, Cheltenham, UK: Edward Elgar, pp. 501-526.
      • Léo, P.Y., Philippe, J., Camacho J., Monnoyer, M.C., Stare, M. & Navarro Espigares, J.L. (2010). Services et hautes qualifications : un nouveau défi pour le développement des villes moyennes Economie et sociétés/EGS n°11.
      • Seck, A.M. (2010). L’impact de l’émergence du multi canal sur la gestion de la distribu-tion multi-canal, Economies et sociétés (0013-0567, p.11), série économie et gestion des services n° 11, XLIV, 2, pp. 231-250.
      • Ghantous, N. (2010), Interaction client-personnel et marque-enseigne de services. Im-pact de l’intensité de l’interaction sur les effets dynamisants de la marque-enseigne, Thèse soutenue le 3 décembre 2010.
      • Léo, P.Y. & Philppe, J.« Executives and business Services, key factors of French metropolitan growth », The Service Industries Journal 2007 (0264-2069, p.41), vol. 27, n° 3-4, pp. 215-232.
      • Léo, P.Y., Moulins, J.L. & Philippe, J., (2006). Profils d’internationalisation pour les services », Revue Française de Gestion. 167, 15-31.
      • Léo, P.Y. & Philippe, J., « Les chaînes de restauration entre ancrage local et compétition globale », Revue BELGEO, 2006, n° 1-2, pp. 81-98.
      • Léo, P.Y. & Philippe, J. (2005). Business Services, the New Engine of French Regional Growth, The Service Industries Journal, vol. 25, n° 2, pp. 141-161.
      • Léo, P.Y. & Philippe, J. (2003), Positionnement concurrentiel des zones commerciales et satisfaction du consommateur, Recherches et Applications en Marketing, vol. 18, n° 3, pp. 45-63.

Search

Sections

  • Call for papers
  • Council Activity Reports
  • Forthcoming conference
  • General assembly
  • Grants & Awards
    • Life time awards
    • RESER Founders’ PhD Award
  • News
  • Past conferences

Latest news

A new opportunity to publish after RESER PARIS 2022

June 1, 2022 1:55 pm | By Marie Christine

The scientific publisher ISTE-WILEY has undertaken in 2019 the publication... Read more →

The dead line for conference 22 abstracts is postponed

June 1, 2022 1:14 pm | By Marie Christine

You are not late !  It is possible to propose... Read more →

International conference on Regional science 19-22 october 2022

March 21, 2022 9:28 pm | By Marie Christine

The XLVII Meeting of Regional Science and the XIII Andalusian... Read more →

SUMMER SCHOOL ON NEW VENTURE LEGITIMACY, 11-12 july 2022

March 21, 2022 9:14 pm | By Marie Christine

  Each year, approximately 55,000 businesses fail. In fact, nearly... Read more →

RESER Council Activity Report 2021-2022

March 12, 2022 4:06 pm | By Digistork

1. General Information on the RESER Council work Council meetings,... Read more →

Latest publications

Understandings of Social Innovation within the Danish Public Sector: A Literature Review,

Posted: April 29, 2022

Social Entrepreneurs as change makers: expanding public service networks for social innovation.

Posted: April 28, 2022

Co-Production in Digital Transformation of Public Administration and Public Value Creation: The case of Denmark. 

Posted: April 28, 2022

Promoting Co-evolutionary Adaptations for Sustainable Tourism: The “Alpine Convention”

Posted: August 20, 2021

Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach

Posted: August 20, 2021

Abstract : The purpose of this paper is to study the challenge of the evaluation in the context of the services in the sector of environment and energy. Because of the specific nature of service innovation the traditional evaluation methods and measures are not able to capture neither the diversity of the innovations nor the […]

Legal infos | Privacy policy
2022 © RESER - Copyright All Rights Reserved

We value your privacy

We use cookies to enhance your browsing experience, serve personalized content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies.

Accept
Refuse and close
Read more
Cookies Settings
Cookie Box Settings Cookie Settings
Cookie Box Settings Cookie Settings

Privacy settings

Decide which cookies you want to allow.

You can change these settings at any time. However, this can result in some functions no longer being available. For information on deleting the cookies, please consult your browser’s help function.

Learn more about the cookies we use.

With the slider, you can enable or disable different types of cookies:

  • Block all
  • Essential
  • Functionality
  • Analytics

This website will

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected

This website won't

  • Remember your login details
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies)
  • Advertising: Gather personally identifiable information such as name and location

This website will

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country

This website won't

  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies)
  • Advertising: Gather personally identifiable information such as name and location

This website will

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions

This website won't

  • Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies)
  • Advertising: Gather personally identifiable information such as name and location

This website will

  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies)
  • Advertising: Gather personally identifiable information such as name and location

This website won't

  • Remember your login details
Save & Close