References

Management des services, convergences, contrastes et controverses

  • Authors: Gallouj C., Paché G., Stephen L. Vargo (introduction)
  • Published: 2020
  • Alors que l'activité manufacturière a été, de longue date, au cœur des analyses consacrées à la création de valeur, le management des services ouvre désormais des espaces de réflexion d'une grande richesse. En se plaçant à de multiples niveaux d'analyse, qu'il s'agisse d'étudier les services aux consommateurs ou les services aux entreprises, il témoigne de profondes mutations au sein de ce que l'on appelle désormais le processus de servuction. le rôle du personnel en contact, mais aussi les modes de participation du client à la production du service, sont l'objet de toutes les attentions dans une économie mondialisée et de plus en plus digitalisée.
  • Publisher: Presses universitaires de Provence
  • Nb pages: 353
  • ISBN: 979-10-320-0268-1

Alors que l'activité manufacturière a été, de longue date, au cœur des analyses consacrées à la création de valeur, le management des services ouvre désormais des espaces de réflexion d'une grande richesse. En se plaçant à de multiples niveaux d'analyse, qu'il s'agisse d'étudier les services aux consommateurs ou les services...

Can COVID’s experience be of relevance to teachers?

  • Authors: Monnoyer M.C.
  • Published: 2022
  • It is the obvious risk of the spread of an epidemic that calls into question the working methods and the personal relationship between members of the teaching staff or the teacher-student relationship. It is no longer the material structures of our organisations that are at stake, but the human relationships of our professional lives.
  • Publisher: journal of Mediterranean knowledge
  • doi: https://doi.org/10.26409/2022JMK7.1.02

It is the obvious risk of the spread of an epidemic that calls into question the working methods and the personal relationship between members of the teaching staff or the teacher-student relationship. It is no longer the material structures of our organisations that are at stake, but the human relationships...

Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach

  • Authors: Gallouj F., Hyytinen K. m., Toivonen-Noro M., Sampsa Ruutur , Mika Nieminen
  • Published: 2015
  • Abstract : The purpose of this paper is to study the challenge of the evaluation in the context of the services in the sector of environment and energy. Because of the specific nature of service innovation the traditional evaluation methods and measures are not able to capture neither the diversity of the innovations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more diverse evaluation approach. We study the use of multi-criteria and system dynamic perspectives in the evaluation of services, and we develop a new type of methodology to evaluate their dynamics and multifaceted performance.
  • Read online: https://hal.archives-ouvertes.fr/hal-01111817

Abstract : The purpose of this paper is to study the challenge of the evaluation in the context of the services in the sector of environment and energy. Because of the specific nature of service innovation the traditional evaluation methods and measures are not able to capture neither the diversity...