AI and services

AI and services

Publications :

  • Fragnière E. (2024) «AI and Risk Management: The Critical Role of Service Designers» Touchpoint. Nb pages: 4. Download pdf: sxwyeeq0ur.
  • Belem A. S., ., Militão L. O., Pereira B, Coda R (2024) «Unlocking AI Potential: The Role of Digital Literacy and Technology Awareness in Business Transformation – A systematic review» This paper aims to analyze the key factors influencing the adoption of Artificial Intelligence (AI) by companies, with a focus on digital literacy, technology awareness, and technology readiness. The study addresses the challenges companies face in AI implementation and explores strategies that facilitate successful AI adoption. Design/methodology: The research employs a systematic literature review (SLR) following. . Nb pages: 25.
  • Scupola A., Victor Holck Abildgaard, Federica Auletta and Magnus Zwicky Riddersholm () «Impact of artificial intelligence on the claim-handling process in insurance services: automation, augmentation, or both? 53» Edward Elgar Publishers. Nb pages: 24. ISBN: 9781035301966 .