AI and services

AI and services

News

Projects

Researchers

Publications :

  • monnoyer M.C. l., Brian Begue, Monique Dumas, Thierry Hug, Stela Raytcheva, Claudine Braun. () «2026, Vers une réflexivité enseignante augmentée en atelier d’écriture avec une IA au Cours Préparatoire» This article, published by Éditions Eres in the Vie sociale series (No. 52), presents the findings of an action research project conducted in a Year 1 class with seven pupils experiencing language difficulties. The project, which aims to create an illustrated book, utilises AI to generate draft text and graphics and to analyse interactions during each session. The results show that the AI functioned as a non-prescriptive mirror. It enabled the teacher to objectively identify instances of over-guidance or missed opportunities to allow the pupils’ ideas to emerge. This feedback facilitated concrete adjustments. The article thus proposes the framework of the ‘augmented reflective practitioner’, where technology informs professional judgement without replacing it.. Éditions Eres. Nb pages: 10. ISBN: 0042-5605. https://www.editions-eres.com/ouvrage/5540/intelligence-artificielle-et-travail-social-quel-avenir-pour-les-metiers-de-lhumain.
  • monnoyer M.C. l., Brian Begue, Claudine Braun, Monique Dumas, Thierry Hug, Stela Raytcheva, () «2026, Co-analyser ses gestes avec une IA : vers une réflexivité enseignante augmentée en atelier d’écriture au CP» Key words : artificial intelligence in education, adult- and AI-mediated writing, collaborative writing in early primary education, teacher reflexivity, action research.. eres. Nb pages: 9. EAN: 9782749285429. https://www.editions-eres.com/ouvrage/5540/intelligence-artificielle-et-travail-social-quel-avenir-pour-les-metiers-de-lhumain.
  • Blanco Moreno S., Blanco Moreno Sofia () «2025, AI-powered insights: Analysing visual and textual content on social media for destination marketing management» European Journal of Tourism Research. Nb pages: 20.
  • Dubosson M., Fragnière E. () «2025, The digital shift in organizations, Challenges, risks and opportunities» "The digital shift is not inevitable. It is a choice. It is time to choose wisely." Yves Pigneur , Forword.. emerald publishing. Nb pages: 148. ISBN: 978-1-833549-535-3.
  • Fragnière E. (2024) «AI and Risk Management: The Critical Role of Service Designers» Touchpoint. Nb pages: 4. Download pdf: sxwyeeq0ur.
  • Belem A. S., ., Militão L. O., Pereira B, Coda R (2024) «Unlocking AI Potential: The Role of Digital Literacy and Technology Awareness in Business Transformation – A systematic review» This paper aims to analyze the key factors influencing the adoption of Artificial Intelligence (AI) by companies, with a focus on digital literacy, technology awareness, and technology readiness. The study addresses the challenges companies face in AI implementation and explores strategies that facilitate successful AI adoption. Design/methodology: The research employs a systematic literature review (SLR) following. . Nb pages: 25.
  • Scupola A., Victor Holck Abildgaard, Federica Auletta and Magnus Zwicky Riddersholm () «Impact of artificial intelligence on the claim-handling process in insurance services: automation, augmentation, or both? 53» Edward Elgar Publishers. Nb pages: 24. ISBN: 9781035301966 .