How and why new technologies promote or create transformational changes in the market and business contributing to value cocreation and improvements in individual and collective well-being. Research on specific technologies includes: Artificial Intelligence and Health, Blockchain & digital payments, Blockchain & Agrifood, Social and service Robots in service interactions.
Role of cognitive technologies in promoting the transformative power of service innovation.
Researchers
- Marianne Abramovici, Assistant professor - IRG
- Tiziana Russo Spena, Associate professor - Università degli Studi di Napoli Federico II
- Bianca Weber-Lewerenz - RWTH Aachen University
Publications :
- Hyytinen K. m., Tuori Helmi, Suominen Arno () «CO-CREATING SUSTAINABLE SOLUTIONS FOR FUTURE- PROOF SOCIETIES» RESER 2024, held in Espoo, Finland and hosted by VTT Technical Research Centre of Finland, brought together an international and interdisciplinary community of service researchers, practitioners, and policymakers.The central aim of this year’s conference was to explore how service research can contribute to building sustainable, inclusive, and resilient societies—focusing particularly on the role of digital transformation, co-creation, and systems thinking in addressing complex societal challenges. Under the conference theme “Co-creating Sustainable Solutions for Future-proof Societies,” participants examined how multi-faceted innovations, both technological and service-based, can be integrated with new governance models and participatory practices to shape transformative change. Sessions highlighted the need for systemic approaches to sustainability transitions, involving collaboration across sectors, dis- ciplines, and stakeholder groups. A key area of discussion was the integration of digital technologies such as AI, digital twins, and data platforms into public services and urban infrastructures. These tools were not only evaluated for their technological capabilities but also crit- ically examined through the lenses of ethics, inclusivity, and long-term social value. The conference also delved into sustainability in practice, showcasing innovations in energy, food systems, health care, and education that exemplify how services can support circular economies and more equitable futures.. VTT Technical Research Centre of Finland. Nb pages: 291. ISBN: 978-951-38-8843-5.
- Leväsluoto J., Martikainen, J, Pihlajamäki, J.,Kohl, J., Sigfrids, A () «(2021). Digitalization as an Engine for Change? Building a Vision Pathway towards a Sustainable Health Care System by Using the MLP and Health Economic Decision Modelling.» Sustainability.
- Fuglsang L., Scupola A., Sundbo J., Herten A () «Artificial intelligence in services: State of the art and future directions. In A. Scupola, J. Sundbo, L. Fuglsang, & A. Henten (Eds.), Handbook of Artificial Intelligence in Services.» This Handbook is intended to explore diverse perspectives on the use and application of artificial intelligence (AI) in the service sector and provide transdisciplinary theoretical and empirical work in this area. The present collection of chapters is, however, the result of personal author invitation combined with a call for chapters through several mailing lists dealing with business administration, IS, AI and marketing subjects. . Edward Elgar Publishing. Nb pages: 374. ISBN: 9781035301966 .
- Fragnière E., Dubosson, M., Meier, S. (2022). () «Early detection of human-related risks Digital Transformation» emerald.com. https://www.emerald.com/insight/content/doi/10.1108/DTS-05-2022-0017/full/html.
- Russo Spena T., Tregua, M., D'Auria, A., Bifulco, F (2020) «A digital business model: An illustrated framework from the cultural heritage business,» Journal of Entrepreneurial Behavior & Research.
- Mergel I., Scupola A. () «Co-Production in Digital Transformation of Public Administration and Public Value Creation: The case of Denmark. » Government Information Quarterly.