On 19 February 2024, Luciana Oliveira Militao successfully defended her doctoral thesis, prepared under the supervision of Josiviana Silva Farias, professor at the University of Brasilia in Brazil, and Professor Faiz Gallouj of the University of Lille in France. Her research focuses on "the importance of trust between key players...
The 2023 Reser founder’s award was attributed to Pericles Jose Pires, PhD candidate in Information Management Business School Federal University of Paraná/Brazil MBA Program for his paper entitled "Axiological Competence by Higher Students' Users of AI Generative in Brazil: Qualitative Approach", which was a part of the PhD Grants session...
On 9 December 2023, the RESER General Meeting held at the Sierre Congress (Switzerland) adopted the creation of the "second circle". It brings together RESER members who wish to work with the Board to contribute specific skills that are useful to the association. A reduced registration fee for the annual...
It is still possible until 1 October 2023 to submit a draft paper for the next RESER conference, which will take place in Sierre (Switzerland) from 7 to 9 December 2023. Please use the form provided in the call for papers!
1. General Information on the RESER Council work Council meetings, communication with members and website Since the last conference in Heilbron (Germany), the Council had frequent meetings to discuss and to decide about the ongoing affairs. The traditional face-to-face meeting wasn't held on March like usual in Brussels because of the pandemia....
This Reser project was proposed a year ago by Professor Faïz Gallouj. It will be presented at Reser Paris conference, december 8th, 2022 Divided into five thematic parts, the Encyclopedia thoroughly examines services from a variety of disciplinary perspectives. It provides a pedagogical state-of-the-art review of 283 topics falling within the...
Title: "The disruptive Role of Data, AI and Ecosystems in Services Next Gen" Date: 14th - 15th October 2021 Location: Bildungscampus Heilbronn, Germany (more…)
The RESER Founders’ Award First Prize of 400 EUR for the best paper by a young researcher has been awarded twice to: Renato Calhau Codá (University of Brasilia) for his paper: »Interactive value formation: exploring the literature on dark side of the service experience from the perspective of value co-destruction (VCD)« Saeed Mousa (PhD...
Composition of the Council (more…)
By: Ida Gremyr, Bjarne Bergquist, Mattias Elg In 2020, a new book on Quality Management was published: Gremyr, I., Bergquist, B., and Elg, M. (2020) Quality Management: An Introduction, Studentlitteratur, Lund (more…)
