RESER Conference 2021 in Heilbronn, Germany

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Title: “The disruptive Role of Data, AI and Ecosystems in Services Next Gen”


14th – 15th October 2021


Bildungscampus Heilbronn, Germany


  • Innovation in Services
  • Digital Transformation in Services
  • AI in Front Stage Service Interactions
  • From Industry 4.0 to Service 5.0 – AI in Specific Industries
  • Geographic, Social and Ethic Aspects of AI
  • Macroeconomics and AI
  • AI driven Service Ecosystems and Value Chains
  • AI and New Service Development
  • Data based Service Products
  • What’s next? Innovative Service Research

Call for Papers

Important dates

  • Abstract submission deadline: 07.06.2021
  • Notification of acceptance: 02.07.2021
  • Extended abstract submission deadline: 30.09.2021


Online Submission and Registration

Abstract submission, notification, extended abstract submission and conference registration is handled via an online tool.

Organising Team

Fraunhofer IAO, Research and Innovation Center for Cognitive Service Systems (KODIS) Heilbronn, Germany


Presentation “RESER2021 in Heilbronn« hold at the Closing Session of the 30th RESER Conference”

Slides as PDF

Further details following soon…