Multipro

Multipro - Development of municipal well-being services towards a multiple supplier model

2009
The ongoing municipal service reform towards a multiple supplier model calls for new innova-tive service and operation models and a new management approach. The management of this process requires in particular a process- and player-based development approach that takes cus-tomers, users and personnel groups into consideration, and a systematic scheme for assessing and monitoring the quality and cost-effectiveness of services. This project provides concrete and contextual results for case representatives in intensive residential services for the elderly and in primary health care. Secondly, an integrative evaluation framework is created, along with a par-ticipatory process with methods for benchmarking and facilitating multiple suppliers in well-being services.