VTT Helsinki

VTT Technical Research Centre of Finland

  • Organisations, networks and innovation systems
    P.O. Box 1000
    02044 VTT Helsinki,

Guide Fields

VTT Technical Research Centre of Finland is an impartial multidisciplinary expert organisation which creates new, globally competitive technologies and innovations by combining knowledge and expertise in different fields. VTT produces research, development, testing and information services to public sector and companies as well as international organisations.
VTT’s turnover is 217 Million € and it employs 2700 experts. In the area of services, VTT carries out versatile research which goes from industrial applications, innovation management, and business models and business operations to user-driven service development, networks and systems engineering for services, and finally to their evaluation and assessment. VTT’s cross-disciplinary Service Science and Business (SSB) network links VTT’s researchers and managers active in the field of services (currently about 80 persons).



Publications and references

  • Hyytinen K. m., Roschier, S., Pursiainen, R., Degerman, R., Moisio, M., Sepponen, S., Hämäläinen, H. & Valkokari, K., () «Collaboration for Success (2022): International benchmark of innovation partnership models.» . Read online.
  • Gallouj F., Hyytinen K. m., Toivonen-Noro M., Sampsa Ruutur , Mika Nieminen (2015) «Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach» Abstract : The purpose of this paper is to study the challenge of the evaluation in the context of the services in the sector of environment and energy. Because of the specific nature of service innovation the traditional evaluation methods and measures are not able to capture neither the diversity of the innovations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more diverse evaluation approach. We study the use of multi-criteria and system dynamic perspectives in the evaluation of services, and we develop a new type of methodology to evaluate their dynamics and multifaceted performance.. . Read online.
  • Bao, S. & Toivonen, M. (2013) ‘Western KIBS in China: internationalisation process and business models’, RESER Conference, Aix-en-Provence, France, September 2013
  • Hyytinen, K., Määttä, H., Väisänen, L. & Rubalcaba, L. (2013) ‘Innovation in Health Care Systems: a service and social innovation approach’, RESER Conference, Aix-en-Provence, France, September 2013
  • Hyytinen, K. & Nieminen, M. (2013) ‘Future oriented impact assessment to aid strategic decision-making in complex socio-technical environments’ EU-SPRI Conference 8-9 April 2913, Madrid, Spain, to be submitted to Evaluation
  • Bao, S. & Toivonen, M. (2012) ‘Marketing services in China – experiences of Nordic manufacturers’, AMA Conference, Helsinki, Finland, June 2012
  • Bao, S. & Toivonen, M. (2012) ‘The emerging service business in China – an opportunity and a challenge to Western companies’, RESER Conference, Bucharest, Romania, September 2012
  • Bao, S., Toivonen, M. & Mikkola, M. (2012) ‘Service Branding in International markets’, ISMOT Conference, Hangzhou, China, October 2012
    Hakanen, T. and Jaakkola, E. (2012) ‘Co-creating customer-focused solutions within business networks: A service perspective’, Journal of Service Management, 23(4), pp. 593-611
  • Hyytinen, K. & Toivonen, M. ‘Future energy services: empowering local communities and citizens’, submitted to Foresight
    Hyötyläinen, R., Valkokari, K. and Kalliokoski, P. (2011): ‘Renewal through Co-Creation in Business Networks’, Open Source Business Resource, Vol. March 2011, 29-37
  • Halonen, M., Kallio, K. and Saari E. (2010): ‘Towards Co-Creation of Service Research Pro-jects – a Method for Learning in Networks’, International Journal of Quality and Service Sciences, 2 (1), 128-145.
  • Häikiö, J., Wallin, A. and Isomursu, M. (2010): ‘Digitally-enhanced services for the elder-ly’, International Journal of Services Sciences, 3 (2/3), 232 – 249
    Karvonen, I., Salkari, I. and Ollus, M. (2010): ‘Increasing collaboration preparedness and performance through VO inheritance’, International Journal of
  • Services and Operations Management, 6 (3), 293-312.
    Kettunen, J., Rakshit, K. and Mikkola, M. (2008): ’Service logistics and the evolving competitive landscape: a case study of the Indian IT services industry’, 13th International Symposium on Logistics (ISL 2008). Bangkok, Thailand, 6 – 8 July 2008. Centre for Concur-rent Enterprise. Nottingham, UK.
  • Lappalainen, I. and Kansola, M. (2011): ’A participatory approach to the parallel evalua-tion of public and private well-being services’, OLKC Conference, Hull, Great Britain, April 2011.
  • Korhonen, H. and Kaarela, I. (2010): ‘Understanding Business Customers’ Resistance to Adopt Industrial Service Innovations’, in Huizingh, E., Conn, S., Torkkeli, M. and Bitran, I. (eds.): Proceedings of the 3rd ISPIM Innovation Symposium, 12-15 December 2010, Quebec City, Canada. Lappeenranta University of Technology Press.
  • Korhonen, H., Peltola, S., Ryynänen, T. and Westerlund, M. (2010): ‘Determinants to Ser-vice Innovation Success: an Organizational Orientation Perspective’, in Riihelä, T. and Mattila, M. (eds.): Combi2010 Conference Proceedings. Laurea University of Applied Sci-ences. Vantaa, Finland, pp. 271-295
  • Mikkola, M., Kettunen, J. and Lappeteläinen, I. (2010): ’Attractiveness in Customer-Supplier Relationships – A Case Study’, 15th international symposium on logistics (ISL 2010) – Configuring next generation supply chains, Kuala Lumpur, Malaysia, 4-7.7.2010
  • Nuutinen M. and Lappalainen I. (submitted): ’A framework for supporting transformation from products to services – An organisational culture point of view’, Quality and Service Science.
  • Nuutinen, M. and Norros, L. (2009): ‘Core Task Analysis in accident investigation – analysis of maritime accidents in piloting situations’, Cognition, Technology and Work, 11 (2), 129-150
  • Nuutinen, M. Savioja, P. and Sonninen, S. (2007): ‘Realising present, acknowledging the past, and envisaging the future: Challenges of developing the complex socio-technical system of VTS’, Applied Ergonomics, 38, 513-524.
  • Saari E. and Kallio K. (forthcoming, 2011): ‘Developmental Impact Evaluation for Facilitating Learning in Innovation Networks’, American Journal of Evaluation.
  • Salkari, I. and Mikkola, M. (2010): ‘A framework for assessing the business impact of innovative industrial services’, Proceedings Towards new challenges for innovative manage-ment practices of ERIMA – European Research on Innovation Management Symposium, Wiesbaden, Germany, 10-12th June 2010. pp. 43-49.
  • Salkari, I. and Ryynänen, T. (2010): ’Getting a grip of customer value creation in developing industrial services’, International Journal of Projectics, 4 (1), 29-37.
  • Salkari, I. (2009): ‘Open innovation forum for developing industrial service business – a case study’, The 2nd ISPIM Innovation Symposium – Stimulating Recovery – The Role of Innovation Management, 7-9th December 2009, New York, USA
  • Smedlund A. and Toivonen M. (2007): ’The role of KIBS in the IC development of regional clusters’, Journal of Intellectual Capital, 8 (1), 159-170.
    Toivonen M. (2010): ‘Different types of innovation processes in services and their organisational implications’, in Gallouj F. and Djellal F. (eds.): The
  • Handbook of Innovation and Services, Cheltenham and Northampton: Edward Elgar.
    Toivonen M. (2008): ‘Industrial innovations in relation to service sectors’, in Jacobson D. and Hirsch-Kreinsen H. (eds.): Low-Technology: Innovation and Development in the Knowledge Economy, Cheltenham and Northampton: Edward Elgar, pp. 160-174.
  • Toivonen M. (2007): ‘Innovation policy in services – the development of knowledge- intensive business services (KIBS) in Finland’, INNOVATION: Management, Policy and Practice, 9 (3-4), 249-261.
  • Toivonen M. (2004): ‘Foresight in services – possibilities and special challenges’, The Service Industries Journal, 24 (1), 79-98.
  • Toivonen M. (2003): ‘Internationalization of knowledge-intensive business services in a small European country: experiences from Finland’, in Miozzo M. and
  • Miles I. (eds.): Internationalization, Technology and Services. Cheltenham and Northampton: Edward Elgar, pp. 206-226.
  • Van der Have R. and Toivonen M. (2007): ´The applicability of Schumpeter’s innovation “cases” in the classification of service innovations’, SSRN network journal, Empirical Top-ic Top Ten download list 2007 – 2008, Available at SSRN: http://ssrn.com/abstract=1023162
  • Van der Have, R, Toivonen, M. and Tuominen. T. (2007): ‘Dimensions of Service Innovation’, Paper presented at the 5th International Symposium on Management of Technology, ISMOT ’07, Hangzhou, P.R. China, 1st-3rd June 2007. Available at: http://www.vtt.fi/liitetiedostot/muut/Sfinno_ISMOT_vanderHave_Toivonen_Tuominen.pdf
  • Van der Have, R. (2009): ‘Framing Elements of Service Innovation’, in: Saarinen, J and Ril-la, N. (eds.): Changes in Innovation – Towards an Improved Understanding of Economic Renewal, Basingstoke: Palgrave Macmillan, pp. 213-225.
  • Van der Have, R.P., Saarinen, J., Pesonen, P. and Rilla, N. (2009): ‘Innovation as Objective: The SFINNO Approach’, in: Saarinen, J. and Rilla, N. (eds.): Changes in Innovation – Towards an Improved Understanding of Economic Renewal, Basingstoke: Palgrave Macmillan, pp. 9-19.
  • Vähä Pentti (ed.) (2009): Scientific activities in service science and business. VTT Technical Research Centre of Finland.