The purpose of this project is to describe, analyze and evaluate how value is co-created in busi-ness services through modularity and collaborative business networks. The project studies the customer’s role as well as the roles of other network actors in value co-creation and service co-production processes, the resource integration practices (e.g. knowledge and capabilities) be-tween the actors, and the importance of modularity in creating more value to all actors involved. The research has been conducted in collaboration of University of Oulu and VTT.
Managed by
VTT Technical Research Centre of Finland (Finland)