Book of abstracts , Reser conference 2023, Sierre Switzerland

sierre 2023

As we do every year, we are publishing the book of abstracts of the annual conference online, after seeking the permission of all those concerned.

Table of Contents

03_A note on Corporate Governance and Risk Management: responsibility dilution, risk
ownership and towards social corporate responsibility……………………………………………………………….4

05_AI effects on service occupations with social interaction ………………………………………………………..6

06_AI for Innovation and Cultural Heritage Management in the Public Sector : The Role of Chatbots10

07_Analytics and ai for service co-creation and co-production …………………………………………………..19

09_Challenges to the implementation of digitalization in University Hospital Services …………………..26

10_Creating human-centered and socially sustainable AI-based public services? Seeking reflections of sustainable innovation policy in the Finnish artificial intelligence programme Aurora AI ………………..44

11_Creating lasting impressions: A new framework for experiential company visits ……………………..47

16_Digital service technologies in parallel spaces: the case of a mobile robot for luggage transport .63

17_Digital Transformation in SMEs: An Examination of Business Model Development and Servitization in Early and Advanced Stages of Digitization ………………………………………………………….71

21_Eportfolios for student assessment in the age of artificial intelligence ……………………………………76

23_Evaluating Professional Services for the Usage of Generative AI: an Evaluation Model …………….82

25_Exploring the Linkages between Technology Innovation and Market Innovation through the lens of Blockchain ……………………………………………………………………………………………………………………….94

26_From Field to Digital platforms: Exploring small scale farmers’ perceptions and adoption of digital learning tools. ……………………………………………………………………………………………………………………..99

27_National health data network: the case of Brazilian interoperability platform ……………………….102

28_How to release the potential of technology for the future of work in inpatient care of elderly: validation of a new employee-centered technology selection process……………………………………….105

34_Knowledge Hybridisation in Judging Panels for Social Innovation Project Selection: the Case of a Disability-Related Innovation Program…………………………………………………………………………………..111

35_Knowledge on demand by smart services …………………………………………………………………………114

37_Living in the digital age: a portrait of the digital divide in Valais, Switzerland…………………………134

39_Managing collaboration for servitization – A service ecosystems perspective……………………….137

40_Mapping digital competences …………………………………………………………………………………………143

41_Motivations to co-produce: case study with consumers and potential consumers of photovoltaic energy in a region of Brazil…………………………………………………………………………………………………..148

43_Optimisation du service clé d’un établissement de formation par l’intégration de la méthodologie de Service Design : Le cas de la HEG de Sierre ………………………………………………………………………..154

44_Peer effect and open innovation: evidence from knowledge-intensive business services ………..157

47_Service Design Patterns for Transforming Business with Service Dominant Architecture (SDA): Insights from a Longitudinal Case Study…………………………………………………………………………………162

51_Tacit knowledge ……………………………………………………………………………………………………………183

55_The Artificial Intelligence ChatGPT as a tool for the learning process in higher education ……….187

56_The introduction of AI in Organizations: Challenging models of Work and Workplaces? …………204
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58_The role of trust in value co-creation and co-destruction in public services: Systematic Literature Review (SLR) ………………………………………………………………………………………………………………………207

60_Together towards a connected region: Citizen’s participatory process………………………………….210

61_Towards a sense of moral guilt-freeing in crisis situations: learnings from an exploratory survey POST COVID-19 PANDEMIC in French-speaking Switzerland……………………………………………………..217

62_Towards data-driven contracts in real estate…………………………………………………………………….227

63_Towards Transdisciplinary Service Design through Collaborative Action Research To Foster The User Participation – The Case Of Consumers with Disabilities …………………………………………………..245