As we do every year, we are publishing the book of abstracts of the annual conference online, after seeking the permission of all those concerned.
Table of Contents
03_A note on Corporate Governance and Risk Management: responsibility dilution, risk
ownership and towards social corporate responsibility……………………………………………………………….4
05_AI effects on service occupations with social interaction ………………………………………………………..6
06_AI for Innovation and Cultural Heritage Management in the Public Sector : The Role of Chatbots10
07_Analytics and ai for service co-creation and co-production …………………………………………………..19
09_Challenges to the implementation of digitalization in University Hospital Services …………………..26
10_Creating human-centered and socially sustainable AI-based public services? Seeking reflections of sustainable innovation policy in the Finnish artificial intelligence programme Aurora AI ………………..44
11_Creating lasting impressions: A new framework for experiential company visits ……………………..47
16_Digital service technologies in parallel spaces: the case of a mobile robot for luggage transport .63
17_Digital Transformation in SMEs: An Examination of Business Model Development and Servitization in Early and Advanced Stages of Digitization ………………………………………………………….71
21_Eportfolios for student assessment in the age of artificial intelligence ……………………………………76
23_Evaluating Professional Services for the Usage of Generative AI: an Evaluation Model …………….82
25_Exploring the Linkages between Technology Innovation and Market Innovation through the lens of Blockchain ……………………………………………………………………………………………………………………….94
26_From Field to Digital platforms: Exploring small scale farmers’ perceptions and adoption of digital learning tools. ……………………………………………………………………………………………………………………..99
27_National health data network: the case of Brazilian interoperability platform ……………………….102
28_How to release the potential of technology for the future of work in inpatient care of elderly: validation of a new employee-centered technology selection process……………………………………….105
34_Knowledge Hybridisation in Judging Panels for Social Innovation Project Selection: the Case of a Disability-Related Innovation Program…………………………………………………………………………………..111
35_Knowledge on demand by smart services …………………………………………………………………………114
37_Living in the digital age: a portrait of the digital divide in Valais, Switzerland…………………………134
39_Managing collaboration for servitization – A service ecosystems perspective……………………….137
40_Mapping digital competences …………………………………………………………………………………………143
41_Motivations to co-produce: case study with consumers and potential consumers of photovoltaic energy in a region of Brazil…………………………………………………………………………………………………..148
43_Optimisation du service clé d’un établissement de formation par l’intégration de la méthodologie de Service Design : Le cas de la HEG de Sierre ………………………………………………………………………..154
44_Peer effect and open innovation: evidence from knowledge-intensive business services ………..157
47_Service Design Patterns for Transforming Business with Service Dominant Architecture (SDA): Insights from a Longitudinal Case Study…………………………………………………………………………………162
51_Tacit knowledge ……………………………………………………………………………………………………………183
55_The Artificial Intelligence ChatGPT as a tool for the learning process in higher education ……….187
56_The introduction of AI in Organizations: Challenging models of Work and Workplaces? …………204
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58_The role of trust in value co-creation and co-destruction in public services: Systematic Literature Review (SLR) ………………………………………………………………………………………………………………………207
60_Together towards a connected region: Citizen’s participatory process………………………………….210
61_Towards a sense of moral guilt-freeing in crisis situations: learnings from an exploratory survey POST COVID-19 PANDEMIC in French-speaking Switzerland……………………………………………………..217
62_Towards data-driven contracts in real estate…………………………………………………………………….227
63_Towards Transdisciplinary Service Design through Collaborative Action Research To Foster The User Participation – The Case Of Consumers with Disabilities …………………………………………………..245