Do not forget the deadline 15 of january 2025 for this call for paper
For this special issue of Technology and Innovation, authors are invited to submit empirical
research, methodological or conceptual papers that focus on topics related to digital
transformation in services. Papers may be based on qualitative or quantitative methods. The
following themes are expected:
1) Innovation in digital services: exploring the potential and challenges of personalised
healthcare, fraud detection, virtual assistants, chatbots, advertising, image and speech
recognition, social media, smart home automation and e-learning.
2) The sociological implications of digital transformation: understanding the social impact on
individuals, organisations and society in the context of trust, privacy, ethics and the human
factor.
3) The transformation of public services through the introduction of digital technologies into
their services, but also the role of public services in promoting equitable access to digital
technologies, reducing the digital divide and improving digitisation while maintaining human
contact.
4) The impact of digitalisation on the future of work and the organisational aspects ofservitisation: innovating service approaches in the digital age.
5) The territorial and spatial dimension of digital transformation: understanding the
relationship between ecosystems, value chains, social structures and inequalities in the digital
age.
6) The impact of AI-based self-learning systems and data analytics on service innovation, user
behaviour and the service economy: exploring opportunities and challenges for society.
7) The development and design of resilient and inclusive services for businesses to meet
today’s challenges, including climate change, energy scarcity, and talent shortages.
8) Risk and crisis management in the digital transformation of services: exploring strategies
and practices for managing the risks associated with the digitisation of services, including the
prevention of cyber-attacks, the protection of personal data, the resilience of digital
infrastructures and the management of emerging crises such as pandemics or security incidents
EDITORS OF THE SPECIAL ISSUE:
Céline Merlin-Brogniart (Laboratoire CLERSE laboratory, Lille University, and Research
Network on Innovation), celine.merlin@univ-lille.fr
Emmanuel Fragnière (Institute of tourism, HES-SO Valais-Wallis, Sierre, Suisse),
emmanuel.fragniere@hevs.ch
Driven by the digital revolution, the transformation of the service economy is acc
