The central theme of the RESER 2025 Conference in Tor Vergata University (Roma, Italy ) was “Rethinking Services for Society 5.0: Opportunities and Challenges”. People and organizations live in an increasingly disruptive world characterized by growing uncertainty, unpredictability, and complexity across technological, economic, social, environmental, and educational domains. In this vein,...
RESER 2024, held in Espoo, Finland and hosted by VTT Technical Research Centre of Finland, brought together an international and interdisciplinary community of service researchers, practitioners, and policymakers.The central aim of this year’s conference was to explore how service research can contribute to building sustainable, inclusive, and resilient societies—focusing particularly...
This paper aims to analyze the key factors influencing the adoption of Artificial Intelligence (AI) by companies, with a focus on digital literacy, technology awareness, and technology readiness. The study addresses the challenges companies face in AI implementation and explores strategies that facilitate successful AI adoption. Design/methodology: The research employs a systematic literature review...
You will find here all the papers presented in Sierre in december 2023
As we do every year, we are publishing the book of abstracts of the annual conference online, after seeking the permission of all those concerned. Table of Contents 03_A note on Corporate Governance and Risk Management: responsibility dilution, risk ownership and towards social corporate responsibility.........................................................................4 05_AI effects on service occupations with social interaction .................................................................6 06_AI...
