ServChange

ServChange - Service capability and culture: power for service business transformation

2010
One of the challenges that a company must solve in order to develop into a successful service provider is that the company operations and way of thinking should develop at a corresponding pace throughout the organization. Any of the single development efforts may not result in de-sired change unless the various steps taken – together with customers and other stakeholders – are integrated into the transformation process on a long-term. The proposed project results in new understanding and methods for the transformation process, for creating service culture and related strategic level management issues.