One of the challenges that a company must solve in order to develop into a successful service provider is that the company operations and way of thinking should develop at a corresponding pace throughout the organization. Any of the single development efforts may not result in de-sired change unless the various steps taken – together with customers and other stakeholders – are integrated into the transformation process on a long-term. The proposed project results in new understanding and methods for the transformation process, for creating service culture and related strategic level management issues.
Managed by
VTT Technical Research Centre of Finland (Finland)