Artificial intelligence in services: State of the art and future directions. In A. Scupola, J. Sundbo, L. Fuglsang, & A. Henten (Eds.), Handbook of Artificial Intelligence in Services.
This Handbook is intended to explore diverse perspectives on the use and application of artificial intelligence (AI) in the service sector and provide transdisciplinary theoretical and empirical work in this area. The present collection of chapters is, however, the result of personal author invitation combined with a call for chapters through several mailing lists...