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Reser/Elgar encyclopedia, a work in progress
This Reser project was proposed a year ago by Professor Faïz Gallouj. It will be presented at Reser Paris conference, december 8th, 2022 Divided into five thematic parts, the Encyclopedia thoroughly examines services from a variety of disciplinary perspectives. It provides a pedagogical state-of-the-art review of 283 topics falling within the...
RESER Conference 2021 in Heilbronn, Germany
Title: "The disruptive Role of Data, AI and Ecosystems in Services Next Gen"
Date:
14th - 15th October 2021Location:
Bildungscampus Heilbronn, Germany (more…)Founders’ PhD Award winners of the RESER Conference in Alcalá
The RESER Founders’ Award First Prize of 400 EUR for the best paper by a young researcher has been awarded twice to: Renato Calhau Codá (University of Brasilia) for his paper: »Interactive value formation: exploring the literature on dark side of the service experience from the perspective of value co-destruction (VCD)« Saeed Mousa (PhD...
New Book on »Quality Management«
By: Ida Gremyr, Bjarne Bergquist, Mattias Elg
In 2020, a new book on Quality Management was published: Gremyr, I., Bergquist, B., and Elg, M. (2020) Quality Management: An Introduction, Studentlitteratur, Lund (more…)New Textbook on “Service Management: Theory and Practice”
In December 2020, a new textbook on Service Management: Theory and Practice was published by Palgrave Macmillan. This is authored by four academics based in Europe and all have presented many times at RESER conferences. By: John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels. (more…)