Transformative changes within the socio-technical system are imperative to tackle global challenges and foster sustainable growth for long-term wellbeing. Addressing systemic challenges necessitates shifts beyond individual product or service innovations to, demanding large-scale systemic transformations. Essential for addressing societal transformations are fundamental shifts in innovation cultures, management and governance practices, and mindsets. Future directions for developing solutions for future-proof societies emphasize the following:

• Multi-faceted Innovations: Solutions must encompass both technological advancements and service-based innovations, intertwined with broader social and systemic changes.
• Collaborative Engagement: Collaboration among diverse stakeholders from industry, public sector, third-sector organizations and citizens is paramount to harness synergies and address complex challenges effectively.
• Systemic Understanding: Developing and disseminating innovations requires a holistic understanding of the socio-technical system, encompassing dynamic interactions between companies, policymakers, and citizens.

The RESER 2024 conference is a forum for the presentation and discussion of innovative studies on services to ensure the active development of service research. Scholars and practitioners of management, marketing, engineering, economics, sociology, geography, or any other discipline are invited to submit papers that explore and develop a multidisciplinary understanding of various service issues. Papers can include literature reviews, conceptual papers and empirical studies using qualitative, quantitative, and mixed methods. In line with the above, we organize the conference around the following seven themes, but papers on related topics are also welcome.

1. Future-oriented approaches in building sustainable society: Foresight
2. Co-creation in societies and ecosystems as an engine for change
3. Smart cities and resilient infrastructures
4. Empowering citizens and communities
5. Service innovation for a sustainable societ
6. Future directions in technological development
7. Governance for sustainable solutions

All detailed topics in the call for papers.

Review Conditions:

Scientific contributions will be double blind reviewed. The reviews are based on abstracts. Abstracts must include meaningful content to:

• problem/goal,
• methodology,
• results
• Bibliography

The length of an abstract is between 6000 and 10000 characters.

There is no review of the practitioners contributions.

Pre-conference workshop for PhD students and early career researchers

Thursday, October 31

Half day programme 8.30 – 13.00

@ VTT Technical Research Center of Finland,

Tekniikantie 21, Espoo, Finland

• How to write a high quality scientific articles? Arho Suominen Research Professor, VTT; Associated Editor, Technological Forecasting and Social Change
• Parallel sessions for PhD and early career researchers: paper presentations and feedback
• Panel discussion on career paths for doctoral researchers
• Lunch

Towards smart and sustainable futures

Thursday, October 31

Half day programme, 13.00 – 18.00

@ Dipoli, Espoo, Finland

• Registration & Welcome
• Keynotes (Research & Industry)
• Roundtable discussion 1: Future oriented approaches in building sustainable society
• Roundtable discussion 2: Co-creating and making visible the socital value of sustainable solutions

Roundtable discussions are moderated discussions for industry partner, public sector representative, young and more established scientists

Future in service research

Friday, November 1

8.30  – 18.00

@ Dipoli, Espoo Finland

Gala Dinner, 20.00 – 23.00 @ Restaurant Lasipalatsi, Helsinki

Keynote & Plenary

• Parallel Sessions1 – 2
• Lunch
• Parallel Sessions 3 – 5
• Closing speech and Invitation to RESER conference 2025
• Gala Dinner

Social Programme

Saturday, November 2

10  – 12.00 @ Helsinki Center, Sea Side

Please reserve your sauna experience when registering (max 20 participants), 30 € at own expense

Contributors:

The RESER 2024 conference is a forum for the presentation and discussion of innovative studies on services to ensure the active development of service research. Scholars and practitioners of management, marketing, engineering, economics, sociology, geography, or any other discipline are invited to submit papers that explore and develop a multidisciplinary understanding of various service issues. Papers can include literature reviews, conceptual papers and empirical studies using qualitative, quantitative, and mixed methods. In line with the above, we organize the conference around the following six themes, but papers on related topics are also welcome.

Scientific Committee (TBC)

• Veronika Belousova, HSE University, Russia
• Daisy Bertrand, Aix Marseille Université, France
• Pedro Costa, University Institute of Lisbon, Portugal
• Lars Fuglsang, University of Roskilde, Denmark
• Faiz Gallouj, Université Lille, France
• Ida Gremyr, Chalmers University of Technology, Sweden
• Estibaliz Hernandez, Mondragon University, Spain
• Kirsi Hyytinen, VTT Technical Research Centre of Finland
• Luna Leoni, Tor Vergata University of Rome
• Céline Merlin Brogniart, Université Lille, France
• Luciana Oliveira Militão, University of Brasília, Brazil
• Marie-Christine Monnoyer, Catholic University of Toulouse, France
• Tiziana Russo Spena, University of Naples Federico II, Italy
• Nessrine Omrani, Paris School of Business, France
• Maria Toivonen-Noro, University of Helsinki, Finland
• Jon Sundbo, University of Roskilde, Denmark
• Peter Martin Smith, University of Lille, France
• Marianne Abramovici, Université Gustave Eiffel, France
• Emmanuel Fragniere, University of applied science and art, Swittzerland
• Jean Philippe, Aix Marseille Université, France
• Markus Scheuer, Essen, Germany
• Alexander Schletz, Fraunhofer IAO, Germany
• Arho Suominen, VTT Technical Research Center of Finland
• Tiina Tuominen, VTT Technical Research Center of Finland
• Jorge Martins, VTT Technical Research Center of Finland
• Ville Valovirta, VTT Technical Research Center of Finland
• Juha Oksanen, VTT Technical Research Center of Finland
• Johanna Leväsluoto, VTT Technical Research Center of Finland
• Maaria Nuutinen, VTT Technical Research Center of Finland
• Anu Seisto, VTT Technical Research Center of Finland
• Mika Nieminen, VTT Technical Research Center of Finland
• Katri Valkokari, VTT Technical Research Center of Finland

The conference fees include RESER membership fees for one year. Conference Package: There is no extra charging for the Makeathon in case you are also participating at the RESER Conference.