The disruptive role of Data, AI and Ecosystems in Services Next Gen - 14th & 15th October 2021
Conference at a glance
Get all information on how to participate and registrate on conference dedicated website: www.reser21.de
Paper submission and registration:
- Abstract submission deadline: 30.06.2021
- Notification of acceptance: 26.07.2021
- Extended abstract submission deadline: 30.09.2021
- Early bird latest registration: 15.09.2021
Abstract submission and registration is handled through and external tool (click here).
PhD Grants (RESER Founders Award):
- Application deadline: 01/07/2021
- Full text submission deadline: 30/09/2021
RESER Events:
The Conference will be organised and held by the Research and Innovation
Center for Cognitive Service Systems (KODIS) of the
Fraunhofer Institute for Industrial Engineering IAO in cooperation
with other research and educational institutions at the new Education
Campus.
The conference will take place in BildungsCampus, Frauhonfer IAO in Heilbronn.
The city of Heilbronn is currently one of the most dynamic places in Germany. With a strong regional economy, the city has rapidly grown scientific institutions and built a completely new designed educational campus. Thus, Heilbronn will provide an ideal environment for this year’s RESER conference.
Contact for registration :
Registration is handled through an external tool. You can also scan this QR Code
Introduction
The Covid-19 pandemic clearly demonstrates that future services and business models will strongly rely on direct digital interactions between service providers and customers. This applies to restaurants, retail, and many other services formerly known as typical physical service settings. Even such service branches as arts, culture and tourism need to provide new forms of virtual customer experience.
Thus, the service-economy »Next Gen« leads to a stronger digital integration of customers, partners, and service providers. In each interaction, new data is produced, which can be used to improve the existing service and to develop a new range of services. Linear value chains are split and reconfigured within complex ecosystems.
Topics
- Innovation in Services
- Digital Transformation in Services
- AI in Front Stage Service Interactions
- From Industry 4.0 to Service 5.0 – AI in Specific Industries
- Geographic, Social and Ethic Aspects of AI
- Macroeconomics and AI
- AI driven Service Ecosystems and Value Chains
- AI and New Service Development
- Data based Service Products
- What’s next? Innovative Service Research
Detailed Program
Makeathon: “Science meets Practice: Digital Data driven Services and Factory Transformation“
Within a 1.5 day of Creathons / Makeathons, several groups will be working on innovative solutions for practical challenges.
- 08:30 – Registration, Coffee & Networking
- 09:00 – Welcome & Introduction, Prof. Fr. Wilhelm Bauer – Executive Director Frauhofer IAO
- 09:30 – Key Note Scientific Perspective, Faïz Gallouj, - CLERSE
- 10:00 – Key Note Scientific Perspective, N.N. Lidl/Schwarz Group
- 10:30 – Coffee & Networking
- 11:00 – Parallel Sessions
- 12:30 – Lunch
- 13:30 – Parallel Sessions
- 15:00 – Coffee break
- 15:30 – Parallel Sessions
- 17:00 – Closing Session / End, Bernd Bienzeisler, - Fraunhofer IAO
- 17:30 – Reception, Martin Diepgen, First Mayor of Heilbronn
- 08:30 – Coffee & Networking
- 09:00 – Parallel Sessions
- 10:30 – Coffee & Networking
- 11:00 – Parallel Sessions
- 12:30 – Lunch & Networking
- 13:30 – Science meets Pratice: Digital Data driven Services and Factory Transformation. Presentation and discussion of the Creathon/Makeathon Results.
Moderator: Bernd Bienzeisler, - Fraunhofer IAO
Representatives of Audi AG, TUM, Fraunhofer and Participants of the Creathon/Makeathon - 14:30 – Coffee & Networking
- 15:00 – Parallel Sessions
- 16:10 – Key Note Closing Research Perspective, Prof. Dr. Helmut Krcmr, Vice Dean and Founding Dean of TUM Campus Heilbronn
- 16:30 – Key Note Closing Business Perspective, N.N., EnBW Energie Baden-Würtemberg A.G.
- 16:50 – Key Note Closing Applied Research Perspective, Prof. Dr. Oliver Riedel, Directeur Faunhofer IAO
- 17:10 – Outlook and Introduction of Upcoming Event, Markus Scheuer, , President of European Association for Research on Services and Bernd Bienzeisler, - Fraunhofer IAO
- 17:30 – End
- 19:00 – Gala Evening, Benjamin Schiller, Project Manager Science, Dieter Schwarz Foundation
- 17:30 : Reception
Download the full programm in PDF :
Call for papers
Contributors:
Researchers and practitioners are welcome to contribute to the conference.
Review Conditions:
Scientific contributions will be double blind reviewed. The reviews are based on abstracts. Abstracts must include meaningful content to:
- problem/goal,
- methodology,
- results
The length of an abstract is between 2000 and 2500 characters.
There is no review of the practitioners contributions.
Scientific board
The reviews will be carried out by members of the
RESER community and topic related institutions.
Proceedings
The initial abstracts will be available in the online conference programme, but it will be possible to the authors to revise this abstract afterwards, based on reviewers’ comments e.g.. The authors can choose
between:
- Presentation and extended abstract (6000 – 8000 characters): the latter will be published in an online conference proceeding and both will also be available here.
- Presentation only: Authors can choose whether their presentation will be published at the www.reser.net or not.
- Abstracts not accepted for regular presentation can be presented in a poster session.
News about the conference
News
Paris 2022 RESER conference call for papers
LOOKING BACK TO MOVE FORWARD: THE PAST, PRESENT, AND FUTURE OF SERVICE SCIENCE >> PDF Version here << The 32nd Conference of the European Association for REsearch on SERvices (RESER), which is going to be held in Paris, is a great opportunity to lay the foundations of a research programme aimed at...
Fees
The conference fees include RESER membership fees for one year. Conference Package: There is no extra charging for the Makeathon in case you are also participating at the RESER Conference.
Conference complete package
Early registration
Regular access€300
Students and PhD€150
After 15th September 2021
Regular access€400
Students and PhD20050
Partial attendance
Makeathon only
Early registration€50
Regular€100
Virtual Participation
Regular access€100
Students and PhD€50
Payments accepted : bank transfer, purchase order or cash on location (against receipt).
