2014 Helsinki Conference Papers,

Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare

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  • On the 30th of octobre 2015, several papers of Helsinki conference are/were under selection and publication process in several journals, in articulation with conference organization and RESER council (apart from other individual initiatives of publication in other journal, naturally): (i) 7 papers from last conference were selected for being under refereeing process for EGS journal; (ii) 5 papers were under the same process in  JIE (Journal of Inspiration Economy); (iii)  a special issue from Technology Innovation Management Review (TIMR) was published on February 15 (including a sponsored big add to next RESER conference); and (iv) 6 papers from RESER conference are on the refereeing process for a Service Science (SS) special issue, on social innovation issues.

 

  • Table of contents
     
  • A

  • Design thinking and effectuation in internal corporate venturing: an exploratory study....................Thomas Abrell, Markus Durstewitz, Falk Uebernickel..............................................................................................................7
    Inclusive trade: the promise of the global empowerment network ..........................Usman Ahmed, Hanne Melin.....................................................................................................................................................16
    Development of a Knowledge Management framework to support installed base information management practices in a servitized context ................Andrea Alghisi, Nicola Saccani..................................................................................................................................................28
    Remember to identify what your service network partners value.......Maaren Ali-Marttila, Salla Marttonen, Timo Kärri.................................................................................................................43
    Customer service requirements and co-creation: Empirical study...........Argyro Almpanopoulou, Jukka Hallikas,Mikko Pynnönen.....................................................................................................55
    Service Productivity: Evaluation of Concepts from Literature......................................................................................... 64
    Schafiq Amini, Roland Jochem .................................................................................................................................................64
    Eco-innovative construction business models for social development ............................................................................ 72
    Carmen Antuña Rozado, Pekka Huovila, Aapo Huovila, Álvaro Corredor Ochoa...............................................................72
    Speed of New Service Development among Finnish ‘low-tech’ SMEs ........................................................................... 83
    Juha Arrasvuori, Juha Vänskä, Liting Liang ...........................................................................................................................83
    Consumer value journey with pet in multiple service touchpoints ................................................................................... 96
    Jaakko Autio, Ari Kuismin, Minna Autio, Henna Syrjälä, Eliisa Kylkilahti..........................................................................96

    B

  • New Replicating Organizations on the Rise? The Case of Local Manual Services on the B2B market......................... 107
    Richard Backteman, Eric Giertz, Niklas Arvidsson ...............................................................................................................107
    Development of Cultural and Creative Industries in China ............................................................................................ 117
    Sen Bao, Marja Toivonen.........................................................................................................................................................117
    A Classification of Skills and Competencies for the Domain of Renewable Energies................................................... 124
    Michael Becker, Michael Sonnenberg, Stephan Klingner......................................................................................................124
    Les déterminants du succès du mode d’entrée des PME de services industriels “soft” sur les marches émergents: étude de cas...............Victoria Botvina..................................................................................................................................................................137
    Societal, Territorial and Welfare dimensions of Economic Intelligence in a Services Based Economy in France ........ 149
    Christian Bourret .....................................................................................................................................................................149
    Quels services entrepreneuriaux pour construire un territoire entrepreneurial durable? ................................................ 158
    Sophie Boutillier, Blandine Laperche, Dimitri Uzunidis ........................................................................................................158
    Purchasing business solution services: A review............................................................................................................ 177
    Saara A. Brax, Mervi Vuori, Laura Wirtavuori .....................................................................................................................177
    Revisited in the perspective of Hill's views on services, with some insights on EU and France................................... 191
    Damien Broussolle ....................................................................................................................................................................191

    C

  • Service Innovation Research: Looking for Definition and Boundaries .......................................................................... 212
    Angela Caridà, Marco Galvagno, Maria Colurcio..................................................................................................................212
    Path dependencies between centralized and decentralized innovation processes: A systems thinking approach........... 225
    Thomas R. Casey, Sampsa Ruutu ...........................................................................................................................................225
    Managerial Innovations in Healthcare ..........Laura Castrén, Arto Karila .....................................................................................................................................................234
    Culture and Entrepreneurial Attitude and the Innovation Dimension in Brazilian Companies. ...........Cristina Castro-Lucas, Eda Lucas CastroSouza, Fernanda Nogueira..................................................................................240

Business models and social innovation: the case of employee welfare services ............................................................ 249
Dario Cavenago, Elisabetta Marafioti, Mattia Martini .........................................................................................................249
Do KIBS make manufacturing more innovative? An empirical investigation for four European countries .................. 262
Daria Ciriaci, Sandro Montresor, Daniela Palma...................................................................................................................262
Agile New Service Development in an Interdisciplinary Context: KIBS as an Interface between Life Sciences and Engineering & Automation............................................................................................................................................ 285
Sabrina Cocca, Ann-Mareen Franke, Simone Schell..............................................................................................................285
Knowledge intensive sectors in Mexico: An international comparison......................................................................... 298
Leonel Corona-Treviño ............................................................................................................................................................298
Visiting experiences and behavioural types in cultural audiences: an analysis of two museums in Lisbon................... 308
Pedro Costa, Margarida Perestrelo, Giles Teixeira ................................................................................................................308
Innovation in Brazilian landfills: A ServPPIN perspective ............................................................................................ 319
Silvia Cruz, Sônia Paulino, Faïz Gallouj.................................................................................................................................319


D

Evidence on the role of user orientation for innovation and productivity in Finnish service firms ................................ 332
Matthias Deschryvere, Luis Rubalcaba ..................................................................................................................................332
Societal challenges in the back office of farm advisory services: the case of pesticides use reduction in the French seed potato industry .......................               Hana Dhiab, Pierre Labarthe, Catherine Laurent .................................................................................................................353
Value (co)creation in emerging KIBS industries: Absorptive capacity matters. Evidence from Russia ........................ 368
Marina Doroshenko, Dmitri Vinogradov ...............................................................................................................................368
HOUSE OF SECURITY (HOS) – From Attacks Scenarios to Security System Components....................................... 378
Shuki Dror, Emil Bashkansky, Rachel Ravid..........................................................................................................................378


F

Technology adoption in service organizations: a framework proposal for studying ICT diffusion in healthcare and hospital services............................................................................................................................................................. 383
Josivania Farias, Juliana de Almeida......................................................................................................................................383
Technology Adoption: A review of the Information Systems’ approaches, theories and models .................................. 396
Josivania Farias, Lear Vieira...................................................................................................................................................396
Expanding awareness of employees´ competences: the holistic perspective.................................................................. 411
Riitta Forsten-Astikainen, Pia Heilmann, Terhi Tuominen...................................................................................................411
Les nouvelles pratiques dans le commerce de détail alimentaire peuvent-elles permettre des économies d’énergie? ... 421
Charlotte Fourcroy...................................................................................................................................................................421
Engagement in service innovation: A case study of innovation of a tourism service..................................................... 436
Lars Fuglsang, Anne Nordli Jørgensen...................................................................................................................................436


G

The Role of Small Towns for Surrounding Rural Development: The Case of Metema Town, North West Ethiopia .... 445
Kassahun Gashu .......................................................................................................................................................................445
Occupational Health and Safety and its Interdependencies with Employee Satisfaction, Employee Motivation, and Productivity in Services – A Systematic Literature Review..........Silvia Gliem, Janny Klabuhn...................................................................................................................................................456
The role of quality certifications in exports of Chilean information technology services .............Marcela Gómez, Nanno Mulder ..............................................................................................................................................468
Internationalization, Integration, and Innovation in Multinational Enterprises in Mexico: Services versus Manufacturing .............Redi Gomis, Jorge Carillo........................................................................................................................................................478
Le rôle de la veille stratégique dans l’agilité du processus d’innovation. Application au champ non médical en milieu hospitalier, le cas "Assiette Durable" ......   Sid Ahmed Gozim, Marie-Christine Monnoyer ......................................................................................................................488

Non-profit service providers and social innovation for liveable and fair cities. Empirical evidence from Italian case studies ............................................................................................................................................................................ 499
Angelamaria Groppi, Paolo Nardi, Paola Garrone.................................................................................................................499


H

The leverage effect of coordination on interaction work Pareto effects on the design of productivity conformation in social services ............................................................................................................................................................ 511
Joachim Hafkesbrink, Janina Evers .......................................................................................................................................511
Building ‘glocal’ service networks for internationalisation and growth......................................................................... 528
Taru Hakanen, Tiina Valjakka, Outi Kettunen, Katariina Palomäki,Katri Valkokari......................................................528
Green principles in SMEs innovation activities.............................................................................................................. 536
Lea Hannola, Nina Tervonen, Saara Kaikkonen, Helena Virtanen ......................................................................................536
Tackling the “unknown sustainability” with service design methods: two case studies................................................. 544
Hanna Hasselqvist, Cristian Bogdan, Ahrum Jeon, Anu Kankainen....................................................................................544
Employees and users as resource integrators in service innovation: a learning framework ........................................... 560
Mervi Hasu, Marja Toivonen, Tiina Tuominen, Eveliina Saari ............................................................................................560
Factors Influencing Organizational Purchasing of Knowledge Intensive Business Services ......................................... 571
Eija-Liisa Heikka, Mekhail Mustak........................................................................................................................................571
Netnography in marketing research: A review and recommendations ........................................................................... 579
Kristina Heinonen, Gustav Medberg ......................................................................................................................................579
Mobile forest berry map service: co-creating value from open public data................................................................... 593
Teppo Hujala, Mikko Kurttila, Ron Store..............................................................................................................................593
Hand in hand: When design put things into places......................................................................................................... 601
Jaana Hyvärinen, Helena Sustar .............................................................................................................................................601
Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach ........................................... 612
Kirsi Hyytinen, Sampsa Ruutu, Mika Nieminen, Faïz Gallouj,Marja Toivonen.................................................................612
Exploring the future use of forests in Finland: perspectives from sustainability oriented forest owners ....................... 623
Liina Häyrinen, Markus Närhi, Sami Berghäll, Osmo Mattila, Anne Toppinen .................................................................623


I


Assessing the impact of innovation on national competitiveness in the European Union.............................................. 633
Alina-Elena Iosif .......................................................................................................................................................................633


J

Consumers’ assessment of international “meta-services”: the case of Airlines Alliance ............................................... 641
Vikrant Janawade, Daisy Bertrand, Pierre-Yves Léo, Jean Philippe ...................................................................................641
Stakeholder integration for service innovation in German medium-sized enterprises.................................................... 657
Julia M. Jonas, Angela Roth, Kathrin M. Moeslein................................................................................................................657
Social investments: A social innovation approach and the importance of active ownership.......................................... 670
Robert Jonsson, Erik Jannesson..............................................................................................................................................670
A new approach for building the optimal free-to-play game offering ............................................................................ 678
Henna Järvi, Mikko Pynnönen, Jukka Hallikas .....................................................................................................................678
Viability template – a practical tool for assessing viability of transformative service innovations in health care context ........................................................................................................................................................................... 687


K

Valtteri Kaartemo, Marikka Heikkilä, Jouni Saarni, Aki Koponen .....................................................................................687
Value co-destruction in transformative service practices: Information and knowledge processes in public health care 697
Valtteri Kaartemo, Helena Känsäkoski ..................................................................................................................................697
Constructing user understanding for technological innovation in service and manufacturing companies: expert insights........................................................................................................................................................................... 706
Laura Kanto..............................................................................................................................................................................706
Social and Individual Factors Influencing User Participation in Facebook-based Brand Communities ........................ 712
Puneet Kaur ..............................................................................................................................................................................

Regional Innovation Factories: Towards participatory and agile incubation processes ................................................. 724
Mika Kautonen, Rhiannon Pugh, Mika Raunio......................................................................................................................724
Expectations on social innovations by citizen participation in Japan ............................................................................. 739
Kazuhiko Kawasaki..................................................................................................................................................................739
Visualization of services - Closing expectations gaps and increasing service quality.................................................... 750
Jana Koers, Vanessa Lellek, Prof. Dr. Torben Bernhold, Lamis Youssef ............................................................................750
Transcending the division of 'economic' and 'social' innovation .................................................................................... 761
Kaisa Koskela-Huotari, Jaakko Siltaloppi, Stephen L. Vargo...............................................................................................761
Reflecting Rural Supply Regarding Demographic Change in Germany: A Qualitative Analysis of Requirements and Acceptance to Preserve Quality of Live in Rural Areas........................................................................................... 769
Susann Kuerbis, Bettina Hofmann, Stephanie Schmitt-Rueth ..............................................................................................769
Users as effectual innovators: A new perspective into user and service innovation....................................................... 781
Arja Kuusisto, Juha Arrasvuori, Jari Kuusisto, Liting Liang ...............................................................................................781


L

The way of public innovation in developing countries: An approach for Mexican local governments.......................... 790
Hector Javier Lagunes Marin..................................................................................................................................................790
Co-designing Employee-driven Service Development Instruments for Public Health Care .......................................... 804
Katriina Lahtinen, Hanna Laalo, Valtteri Kaartemo, Marika Järvinen, Liisa Lumiaho....................................................804
La gestion des leads, métamorphose des stratégies « métiers » dans le réseau automobile............................................ 817
Catherine Lande, Marianne Abramovici................................................................................................................................817
Does Lithuanian resorts’ branding as the medical, health and wellness destination differ from other Baltic States? .... 827
Neringa Langviniene, Liudmila Bagdoniene ...........................................................................................................................827
Risk-conscious value creation ....................................................................................................................................... 843
Marinka Lanne, Markus Jähi, Mervi Murtonen ....................................................................................................................843
Ecologie industrielle et développement territorial durable le rôle des services .............................................................. 853
Blandine Laperche, Antje Burmeister, Céline Merlin Brogniart, Fédoua Kasmi................................................................853
Value co-creation and digital services in the book publishing industry ......................................................................... 868
Seppo Leminen, Anu K. Nousiainen, Mika Westerlund.........................................................................................................868
Ecosystem Business Models for the Internet of Things.................................................................................................. 881
Seppo Leminen, Mervi Rajahonka, Mika Westerlund, Riikka Siuruainen ..........................................................................881
Servitization and Sustainability in the Italian Manufacturing Firms .............................................................................. 895
Luna Leoni ................................................................................................................................................................................895
Challenges of customer oriented health care service models – Perspectives from the renewal of a primary health care and integrated care system..................................................................................................................................... 903
Johanna Leväsluoto, Hannamaija Määttä, Kirsi Hyytinen, Johanna Kohl,Marja Toivonen.............................................903
Travel Experience creation in the context of mobile technologies ................................................................................. 915
Chaoren Lu, Wei Geng, Iris Wang..........................................................................................................................................915


M

The role of Public-Private Innovation Networks in the development of smart city services: an exploratory analysis in Europe........................................................................................................................................................................ 921
Alessandra Marasco, Luisa Errichiello...................................................................................................................................921
Citizen Generated Social Innovation Creating Institutional Change: Case Study of Restaurant Day ............................ 934
Outi Martikainen......................................................................................................................................................................934
The environmental impact of economic activity on the planet: the role of service activities ......................................... 944
José Aureliano Martín Segura, José Luis Navarro Espigares................................................................................................944
Utilizing strategic business networks in the field of SME’s in Finnish wood product sector - A case study based on two companies .......................................Osmo Mattila, Kaisa Hämäläinen, Liina Häyrinen, Sami Berghäll, Anne Toppinen .............................958

Practices of social-business innovation .......................................................................................................................... 965
Mele Cristina, Russo-Spena Tiziana .......................................................................................................................................965
Services system evolution in the EU: An agent based modeling approach .................................................................... 981
Liviu-Alexandru Micu, Ileana Ciutacu...................................................................................................................................981
Productivity and Services: safety telephone services for the elderly .............................................................................. 987
Sole Molander, Helinä Melkas.................................................................................................................................................987
Human or Technological Resources in XXI Century Schools: An Empirical Analysis ................................................ 999
Oscar Montes Pineda, Luis Rubalcaba ...................................................................................................................................999
Service Innovation as a research theme: where 30 years of work have brought us? ................................................... 1018
Marina Moreira, Tomas Guimarães, Cristina Souza, Pedro Albuquerque ........................................................................1018
Career Choice Factors and Job Satisfaction for Young Doctors in Romania ............................................................... 1032
Ramona-Mădălina Moroianu, Oana Maria Lungu (Dragomir) ..........................................................................................1032
The role of ICTs in enhancing the service sector productivity in Palestine............ Rabeh Morrar, Faïz Gallouj, Islam Abdeljawad ......................1037
Innovation with effectuation: an opportunity for the public sector............................................................................... 1051
Kirsti Mäensivu, Marja Toivonen, Karo Tammela ..............................................................................................................1051
Manifestation of Innovative Behaviour in Health Care Renewal Activities................................................................. 1064
Hannamaija Määttä, Kirsi Hyytinen, Sampsa Ruutu, Marja Toivonen .............................................................................1064


N

Health and healthcare services disparities in the Euro-Mediterranean Area................................................................. 1075
José Luis Navarro Espigares, Rosario Asián Chaves, Mikel Zurbano Irizar, Teresa Fernández Fernández..................1075
Green Investments and Sustainable Healthcare Systems.............................................................................................. 1088
José Luis Navarro Espigares, José Aureliano Martín Segura..............................................................................................1088
Impacts of decentralization on hospital services in peripheral geographical areas....................................................... 1101
Fernanda Nogueira, Eda Souza, Cristina Castro-Lucas ......................................................................................................1101


O

Using Interactive Research and Constructive Method in Adapting Business Model Thinking to Service Logic......... 1109
Jukka Ojasalo, Katri Ojasalo ................................................................................................................................................1109
Beyond customer solutions – materials producer facilitating value co-creation in industrial networks ....................... 1117
Lauri Orkoneva, Ville Eloranta.............................................................................................................................................1117


P

Mapping value network and multiple stakeholder values for developing a new service: An industrial case study...... 1129
Katariina Palomäki, Katri Valkokari, Marika Ryyppö .......................................................................................................1129
The need for Evidence Informed Practice in foster care social services....................................................................... 1139
Monica Pedrazza, Sabrina Berlanda.....................................................................................................................................1139


R

Internal and external stimuli toward value driven strategies in pricing ........................................................................ 1152
Natalia Reen, Magnus Hellström, Kim Wikström................................................................................................................1152
Implementation Prerequisites of Electronic Procurement of Services.......................................................................... 1163
Ute Reuter ...............................................................................................................................................................................1163
Business Model Canvas as ‘a thought experimentation model’ in search for a service-based business logic.............. 1173
Päivi Ristimäki, Helen Reijonen, Harri Ryynänen, Raija Komppula.................................................................................1173
Networked business models: A case study from the wind power industry.................................................................. 1183
Helena Rusanen, Päivi Jokela................................................................................................................................................1183
Customer-based value creation and productivity in service-related business models ................................................. 1203
Andrea Rößner, Jens Neuhüttler, Alexander Schletz ...........................................................................................................1203


S

Life Cycle Business Transition through Sustainability Service Innovation Model ...................................................... 1213
Vesa Salminen, Jukka Valkonen, Maria Lindroos, Pertti Lukkari.....................................................................................1213
Outcomes of reflective practice in services .................................................................................................................. 1229
Minna Saunila, Juhani Ukko .................................................................................................................................................1229

Personal health systems technologies: Critical issues in service and system innovations ............................................ 1235
Doris Schartinger, Effie Amanatidou, Barbara Heller-Schuh, Susanne Giesecke, Ian Miles, Laura Pompo-Juarez, Özcan Saritas, Günter Schreier.............................................................................................................................................1235
Software and Services in the Music Industry: A Proposition of a Data Description Standard ..................................... 1248
Frank Schumacher, Stephan Klingner, Ronny Gey, Michael Becker .................................................................................1248
Examining ingredients for new business models in public service networks ............................................................... 1256
Laura Seppänen......................................................................................................................................................................1256
Institutional pluralism as a driver for innovation.......................................................................................................... 1265
Jaakko Siltaloppi, Kaisa Koskela-Huotari, Stephen L. Vargo.............................................................................................1265
The impact of service characteristics on trade: evidence from Belgian enterprises...................................................... 1275
Peter M. Smith ........................................................................................................................................................................1275
An Exploration of the Applicability of Service Dominant Logic in Mental Healthcare: A case study of Care Programme Approach documentation in a UK Learning Disability Trust. .................................................................. 1291
Mark Spurrell, Nathan Proudlove ........................................................................................................................................1291
Multilatinas and the growing service economy in Latin America: A Challenge for EU-Latin American business relations ....................................................................................................................................................................... 1304
Patrik Ström, Claes Alvstam, Andrew Jones ........................................................................................................................1304
Measurement of service innovation project success: A practical tool and theoretical implications ............................. 1315
Jon Sundbo..............................................................................................................................................................................1315


T

The Role of Design in Service-dominant Logic ........................................................................................................... 1326
Pia Tamminen, Katriina Järvi...............................................................................................................................................1326
Regional economic performance discrepancies, spatial distribution of services, and rural development in Romania . 1332
Laurențiu Tăchiciu, Gheorghe Săvoiu, Vasile Dinu .............................................................................................................1332
Co-designing a collaborative idea-generation model with stakeholders....................................................................... 1340
Päivi J. Tossavainen, Virpi Kaartti, Leena Alakoski............................................................................................................1340
Ecopreneurs in Norway: A Statistical Analysis............................................................................................................ 1350
Helge Lea Tvedt ......................................................................................................................................................................1350


V

Tangibilizing the Service Concept of the Nordic Network of Applied Imaging and Analysis..................................... 1360
Taina Vuorela, Helena Ahola, Juha Väänänen, Sami Saukko.............................................................................................1360
The use of service design tools as ‘boundary spanning objects’ in SMEs.................................................................... 1374
Juha Vänskä, Juha Arrasvuori..............................................................................................................................................1374


W

Proposal of a Technology-Assisted Design Methodology for Employee-Driven Innovation...................................... 1385
Kentaro Watanabe, Ken Fukuda, Takuichi Nishimura .......................................................................................................1385
Building a Service Productivity Lab: Simulation-based Modelling and Analysis of Service Processes and related Performance Data ........................................................................................................................................................ 1394
Peter Weiß, Andreas Zolnowski ............................................................................................................................................1394


X

The political embeddedness of public service innovation driven by networked ubiquitous technologies: the case of 3rd generation public bike sharing schemes in Sweden and China................................................................................ 1407
Xiangxuan Xu

 

 

 

© RESER 2012-2017
All rights reserved.
European Association for Research on Services
Authors: Brigada