Papers selected from the RESER 2009 conference for publication in the special RESER-issue of SIJ April 2011

SIJ, Issue 4 vol 31 (April 2011)

Title: Determinants of the Export Behaviour of German Business Services Companies

Authors: Alexander Eickelpascha and Alexander Vogelb

Affiliation: aDIW Berlin, German Institute for Economic Research, Department of Innovation, Manufacturing, Service; Leuphana University of Lüneburg, Institute of Economics


Title: Implementation and Effectiveness of Strategic Actions Used to Reduce Customer Variability

Authors: Ching-Chow Yang

Affiliation: Department of Industrial and Systems Engineering, Chung-Yuan Christian University, 200, Chung Pei Rd., Chung- Li, Taiwan 32023, R.O.C.


Title: Managing Service Subsidiaries through an Innovation Perspective: A Case of Standard Interpretation in Multinational Hotel Groups

Authors: Sawitree Sutthijakra

Affiliation: Department of Management, Faculty of Business Administration, Dhurakij Pundit University (DPU) 110/1-4 Prachachuen Rd., Laksi, Bangkok 10210, Thailand


Title: Public-Private Partnership and Regional Productivity in the United Kingdom

Authors: José Luis Navarro Espigares 1,2, José Aureliano Martín Segura3

Affiliation: 1 International and Spanish Economics Department and Regional Development Institute, University of Granada, Granada, Spain, 2 Management Control Chief Executive, University Hospital Virgen de las Nieves, Granada, Spain, 3 Business Management Department, University of Granada, Granada, Spain


Title: The balance between bricolage and innovation: Management dilemmas in sustainable public innovation

Authors: Lars Fuglsang, Flemming Sørensen

Affiliation: CBIT, Roskilde University, Denmark
Services in the Detroit regional economy: implications for a city in transition
Author: Ellen D. Harpel; Business Development Advisors, LLC, Arlington, Virginia, USA


Title: Systems Thinking for Call Centre Service design: Affective Commitment Implications in Manufacturing Enterprises

Authors: Ayham Jaaron* and Chris Backhouse

Affiliation: Wolfson School of Mechanical and Manufacturing Engineering, Loughborough University, Loughborough, LE11 3TU, UK


Title: Revenue Creation: Business models for product-related services in international markets – the case of Zwick GmbH & Co. KG

Authors: Zähringer, Daniel1; Niederberger, Jochen2; Blind, Knut3; Schletz Alexander1

Affiliation: 1 Fraunhofer-Institute for Industrial Engineering, Stuttgart, Germany, 2 Zwick GmbH & Co. KG, Ulm, Germany, 3 Technische Universität Berlin, Fraunhofer-Institute for Institute for Systems and Innovation Research, Karlsruhe, and Rotterdam School of Management, Erasmus University, Rotterdam


Title: Influence of Entry Modes and Relationship Modes on Business Services Internationalisation

Authors: Pierre-Yves LEO, Jean PHILIPPE

Affiliation: CERGAM-GREFI, Paul Cézanne University of Aix-Marseille III


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European Association for Research on Services
Authors: Brigada