Interuniversity research centre on public services.
Interuniversity research centre for public services was constituted in 1997 and made official the pre-existing cooperation and synergic activities among professors and researchers from several universities and departments. Today the CRISP network is composed by more than fifty researchers from several Italian universities.
The activities of the research centre includes promotion, development and coordination of research programmes on public services. This includes interdisiplinary-cooperation, training courses focusing on knowledge and methodology, seminars, conferences and research fellowships.
PRIORITY: “Research and innovation in public services design, management and evaluation focusing on human capital growth and development”
SERVICE SCIENCE: is a brand new dicipline developed as a reaction to social and economic transformations within industrial production and agriculture. Its aim is to
identify new ways to improve productivity and innovation in services.
Service science is a new interdisciplinary approach, which comprehends information technology, economics, management, through the studies of design and implementation of services systems – These are complex systems in which specific arrangements of people and technologies take actions that provide value for others
CRISP is among the first European research centres to focuson this theme, gathering, developing and sharing theories and experiences on this new, crucial topic.
CRISP members focus their study on the following main subjects:
CRISP has some distinctive features, mainly divided in Inter-disciplinary Competences: Economics and Management, Information Technologies, Statistics, Law; Global Competences: Methodologies, Applications, Management, Institutional design.
• Efficiency evaluation of service delivery processes
• Effectiveness evaluation of services from the user and human capital view
CRISP network is composed by more than 50 professors and researchers, belonging to several Italian universities.
Research on the public service sector is very complex and involves many disciplines. To do this the centre has been structured and divided into different “areas of interest” in which each area maintains a high level of reseach work flexibility.
The activity of the centre includes research fellowships for young outstanding researchers.
Prof. Mario Mezzanzanica
Prof. Dario Cavenago
Università degli Studi di Milano – Bicocca
Via Bicocca degli Arcimboldi, 8
20126 Milano (edificio U7, 2 piano)
Ing. Alberto Daprà
Dott. Stefano Rizza
Ing. Lucia Valsecchi